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Role

As a Support Engineer, you'll be a member of the fast-growing Customer Support team, and be responsible for providing specialised support for Yugabyte Customers. You'll support the entire Yugabyte stack ( Database, Platform, SQL, Eco-system). You will be working with other Support team members, Engineering, Account team and Customers to provide world class Support experience to our Customers. This position will be need to provide coverage in APJ hours

Responsibilities

• Work directly with enterprise customers to replicate, troubleshoot, and resolve complex technical issues
• Work with our developers to identify defects and opportunities for product improvement
• Improve the serviceability of the product by testing new features and developing tools to scale our deployments and auto-support infrastructure
• Provide an analysis of our existing customer base to avoid and minimize risks in the install base
• Define and inspire changes to our product with our development engineering team based on feedback from customers and partner implementations
• Develop and contribute to internal and external knowledge bases
• Provide support on weekdays and also off-hours on an as needed and scheduled rotational basis
• Be a champion for our customers. Go above and beyond to ensure customers are getting the most out of their investment in the Yugabyte platform.

Required Experience

• Excellent written and verbal communication skills – you’re able to work with a wide variety of people and collaborate with geographically distributed teams and effectively communicating everything from data points to critical feedback
• 3+ years of experience with Postgres Administration and Performance Tuning.
• 2+ years of experience working in Product Support team
• 1+ years of experience working with Cassandra Database
• 1+ years of experience working as SQL developer
• Participate in weekend on-call support
• Flexible to work in APAC (early morning IST)
• Entrepreneurial spirit and are not afraid to take on new challenges
• Customer Obsession – you are passionate about delivering a high-quality support experience and providing customers with the tools they need to succeed. You judge our own success by the success of the team and the happiness of our customers.
• Professional experience troubleshooting at least three of the following: Linux Sysadmin experience, Kubernetes, ansible, Postgres, Cassandra, management of distributed systems, network troubleshooting including tcpdump, query performance, performance troubleshooting with tools like perf and strace
• Well recommended candidates will have experience scripting and writing code in Python, Bash, and Java, or have some full stack web development experience.
• Experience flexible, degree in a technical background preferred.
• Candidates must be based in India