Billing Specialist
Raydiant
This job is no longer accepting applications
See open jobs at Raydiant.See open jobs similar to "Billing Specialist" 8VC.About Raydiant
Raydiant is on a mission to create amazing experiences for people everywhere they go.
Using a first-of-its-kind technology, Raydiant reimagines and transforms customer and employee experiences through dynamic and interactive digital signage. Some of the nation’s most recognizable brick-and-mortar companies, including Chick-Fil-A, First Bank, Harvard University, Thomson Reuters, and Wahlburgers use Raydiant to keep employees engaged and customers coming back, all while driving revenue.
Built with both people and businesses in mind, Raydiant focuses on the experience so companies can focus on their products. Franchise managers, IT, marketing, and communications executives can effectively scale their brick-and-mortar operations while eliminating outdated technology. Our superior product, service, and integrations seamlessly create more engaging and personalized in-store experiences that keep customers coming back and buying more.
About the Role
Our team is great, but you can help make it better.
The Billing Specialist will work within the Finance Organization reporting to the General Ledger Manager and will be primarily responsible for billing and collection related activities.
This role is located in our San Francisco HQ office and is expected to be in the office five days a week.
What You Will Do
Review and manage billing, collections, and credit/refund related queries associated with dedicated customer accounts
Respond and resolve billing cases in Salesforce within a reasonable SLA
Follow up with past-due customers via email and phone on a daily basis
Establish and maintain a relationship with customer billing contacts to ensure best in class customer service
Maintain an upbeat and composed demeanor while handling customer issues
Work closely with Sales, Support, and Customer Success teams to ensure customer orders and billing is aligned
Regularly review the order to cash process including but not limited to reviewing customer contracts, resolving payment related issues, etc
Manage Accounts Receivable and advance to collections agency if needed and record bad debt expense with deemed uncollectible
Work closely with GL Manager and senior management to implement Netsuite Billing
Identify, design and implement operational improvements as needed and make recommendations on tools and software that integrate with related policies and systems
Work with your team and business partners on critical business objectives and potential efficiencies, providing concrete insights to help advise decision-making
Work on special projects identified by the senior management
What We are Looking For
Must be able to complete work with accuracy and high attention to detail
Highly proficient in Excel and GSuite
3+ years of experience using Netsuite Billing
3+ years of managing customer billing cases using a case management tool - preferably Salesforce
Desire to address customer issues via phone, email, or through billing cases
Degree in Accounting, Finance, or other relevant fields preferred
The candidate has an ability to communicate in a clear, professional, and thoughtful manner with customers at all levels
Is persistent. This role requires an individual who sees problems through to the end, even in the face of competing priorities.
Is highly technical; loves learning new technologies and has demonstrated the ability to quickly adopt new systems and software
Ability to identify errors and take action to correct errors immediately
Takes initiative, ownership, and is enjoys a fast paced environment
Understanding of the entire Order to Cash flow
Able to work independently
Experience at a start-up or high-tech SaaS company is a PLUS
Perks/Benefits at Raydiant
Full medical, dental, & vision plans (when converted to Full-time status)
401(k) plan (when converted to Full-time status)
Flexible PTO and paid holidays (when converted to Full-time status)
Lunch provided 4 days per week
Monthly Social Hours & Quarterly Offsite Events
Subsidized Commuter Benefits (when converted to Full-time status)
Be a part of low ego, high-performance team
One of the first 150 people in a very fast-growing company
Raydiant is proud to be an equal employment opportunity employer that values diversity in hiring and gives consideration to all candidates regardless of their race, age, creed, color, religion or religious belief, national origin or ancestry, disability, military or veteran status, genetic information, sex, gender, sexual orientation, gender identity or expression, pregnancy, or any other characteristic protected by local, state, or federal law.
This job is no longer accepting applications
See open jobs at Raydiant.See open jobs similar to "Billing Specialist" 8VC.