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Team Lead, Project Management
Quince
Administration
United States · Remote
Posted on Mar 11, 2026
ABOUT QUINCE
Founded in 2018, Quince was built to challenge the idea that nice things have to cost a lot. Our mission is simple: to make really high quality essentials for really low prices, produced fairly and sustainably. We believe everyone deserves exceptional craftsmanship and timeless design without the traditional markups. Quince is a direct-to-consumer (DTC) model that cuts out middlemen and leverages just-in-time manufacturing to minimize waste and maximize value.
Quince is a tech company disrupting the retail industry by putting AI, analytics and automation at the center of everything we do. Our unwavering commitment to excellence and company values guide our teams and actions:
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Customer First: We prioritize customer satisfaction in every decision.
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High Quality: True quality means premium materials and rigorous production standards you can feel good about.
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Essential Design: We focus on timeless, functional essentials instead of chasing trends.
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Always a Better Deal: Innovation and transparency ensure value for both customers and partners.
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Social & Environmental Responsibility: We commit to sustainable materials, ethical production, and fair wages.
Quince partners with world-class manufacturers across the globe and serves millions of customers. With strong investor backing and a focus on sustainable growth, we are a company that is rapidly scaling while maintaining a commitment to quality, simplicity, and radical price transparency.
OUR TEAM AND SUCCESS
At Quince, you will be part of a high-performing team that is redefining what quality, value, and sustainability mean in modern retail. We are a destination for builders, innovators, and operators to come together and challenge the status quo. Our collective ambition is bold. We are creating an entirely new category and customer experience – one that democratizes luxury and provides high quality products at radically low prices. That mission demands a world-class team committed to excellence.
If you are motivated by impact, growth, and purpose, you will find a strong sense of belonging at Quince.
THE IDEAL CANDIDATE:
The Team Lead, Project Management is a people and process leader with a passion for delivering exceptional customer experiences and building high-performing teams. You bring proven success in managing remote teams, ideally in a fast-paced, digital-first environment. You balance empathy and accountability, know how to motivate and coach, and thrive on solving problems creatively while ensuring consistency in service quality. You are ultimately accountable for the customer experience delivered by your team.
You're data-informed, but people-driven, able to translate insights into actions, set clear goals, and inspire teams to exceed them. You’re tech-savvy, customer-obsessed, and love transforming challenges into opportunities.
RESPONSIBILITIES:
- Lead, manage, and develop a team of US-based Project Managers focused on delivering best-in-class project management of B2B orders.
- Drive team performance and KPIs (On Time Delivery, Quality Assurance, Response Time, Escalation Management) and implement action plans for continuous improvement. Manage underperformance swiftly, taking the utmost care to ensure that customers are not negatively impacted by any one member of the team.
- Create a culture of ownership, growth, and accountability through regular coaching, feedback, and performance reviews.
- Collaborate cross-functionally with product, logistics, and marketing to address customer pain points and provide insights to drive improvements.
- Lead initiatives that elevate the customer journey, reduce friction, and increase retention and satisfaction
- Assist with hiring, onboarding, and ongoing training to ensure readiness and alignment with Quince values
- Accountable for escalations across your team, ensuring prompt resolution
- Serve as a subject and process expert on client-facing calls
- Manage work load balance and coverage during absences
Key Accountabilities & Deliverables - Team Performance
- Direct team scorecard:
- On Time Delivery: 99%
- Quality Acceptance: 99%
- Additional team KPIs:
- Response Times
- PM Ball Drop Escalations
Key Accountabilities & Deliverables - Individual Goals
- Manager expectations:
| Daily | Weekly | Ongoing / As Needed |
| Performance Management: Monitor each of your team member’s performance and alignment with the key department metrics. Perform timely coaching, and feedback sessions with documentation and follow-up completed in real time. There should be no surprises when it comes to client orders being mishandled. Team Engagement: Communicate with your team daily, answering questions, and addressing issues. Email & Task Management: Respond to all assigned Tasks within the corresponding SLA and follow up on emails or requests for assistance within the same day. If an SLA breach is unavoidable or has already occurred, escalate the issue to ensure visibility and timely resolution. | 1:1s: Prepare for and host 1:1s for all team members on weekly or bi-weekly cadence, depending on need. Create and adhere to a consistent 1:1 format. Attrition Management: Surface attrition risks and performance concerns promptly and proactively with leadership. 30/60/90 Onboarding: Fill out 30/60/90 Onboarding documentation for all new joiners.
| JIRA Filing: File JIRAs for any issues or concerns that arise on your team. . Special Projects: Occasionally, you may be asked to complete various projects supporting your team or addressing specific issues that arise. Be prepared to take on these tasks with diligence and efficiency. Customer Escalations: Handle customer escalations promptly and professionally. Hiring & Interviewing: Attend all scheduled interviews and submit a scorecard within 1 hour of completion of interview. Attendance Monitoring: Manage Out of Office schedules and coverage appropriately. |
All posted ranges are reflective of base salary and may vary depending upon experience level and location. Bonus and equity may also be provided for eligible roles.
Pay Range
$80,000—$100,000 USD
WHY QUINCE?
Joining Quince means being part of a mission-driven team reshaping retail. You will work alongside talented colleagues, tackle meaningful challenges, and contribute to building a more sustainable, accessible future for customers and partners alike.
EQUAL OPPORTUNITY & HIRING INTEGRITY
Quince provides equal employment opportunities to all employees and applications for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran or military status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Quince is committed to providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation to complete your application or to perform the essential functions of a role at Quince, please let us know by completing this accommodation form. We review all requests individually and will work with you to determine appropriate accommodations on a case-by-case basis.
Employment is contingent upon successful completion of a background check. Quince will conduct background checks in compliance with applicable federal, state, and local laws.
Security Advisory: Beware of Frauds
At Quince, we're dedicated to recruiting top talent who share our drive for innovation. To safeguard candidates, Quince emphasizes legitimate recruitment practices. Initial communication is primarily via official Quince email addresses and LinkedIn; beware of deviations. Personal data and sensitive information will not be solicited during the application phase. Interviews are conducted via phone, in person, or through the approved platforms Google Meets or Zoom—never via messaging apps or other calling services. Offers are merit-based, communicated verbally, and followed up in writing. If personal information is requested to initiate the hiring process, rest assured it will be through secure and protected means.