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About the Role

As a Customer Integration Engineer at Hello Patient, you'll be the technical backbone connecting our AI assistant Mia to healthcare providers' existing systems. You'll own the entire integration lifecycle—from initial technical discovery with customer IT teams through building production-grade connectors to ongoing support and optimization. This is a hands-on engineering role where you'll write Python code daily while partnering directly with healthcare customers to solve their unique technical challenges.

Location: CDMX
Reports to: CTO
Type: Full-time

What You'll Do

Requirements Analysis & Solution Design (20%)

• Work directly with clients and internal product teams to understand business and technical requirements for integration

• Lead technical discovery sessions with customer engineering and IT teams to map their infrastructure, security requirements, and integration needs

• Translate clinical and business workflows into detailed technical specifications (REST APIs, webhooks, event streams, middleware solutions)

• Plan and design integration architectures that adapt to existing customer workflows and minimize conflicts

Integration Development & Implementation (40%)

• Develop production-quality Python integrations connecting Mia to EHR systems (FHIR/HL7), practice management software, and data warehouses

• Build robust data pipelines and integration solutions using APIs, middleware, and various data exchange methods

• Write clean, maintainable code with comprehensive logging, monitoring, and graceful error handling

• Create reusable integration modules and patterns to accelerate future implementations

Testing, Validation & Deployment (15%)

• Conduct thorough testing including functional, system integration, and user acceptance testing to ensure data integrity, accuracy, and functionality

• Validate that final solutions meet customer requirements and business objectives

• Oversee installation and configuration of customer systems

• Resolve technical conflicts that arise during deployment and commissioning

Technical Support & Troubleshooting (15%)

• Provide high-quality Tier 2/3 technical support for production environments

• Serve as the primary technical contact for integration-related questions and incident resolution

• Diagnose and resolve complex technical problems post-installation

• Deliver hands-on performance tuning and incremental feature enhancements

Documentation, Training & Collaboration (10%)

• Create and maintain clear technical documentation for internal and external audiences (system manuals, integration specifications, API guides, training materials)

• Provide hands-on training to customer teams on integration functionality and best practices

• Document integration patterns and implementation playbooks to scale our integration library

• Work cross-functionally with sales, marketing, engineering, and support teams to ensure alignment

• Gather customer feedback to inform product roadmap and provide strategic input to product teams for future platform enhancements

• Build automation tools for common tasks (data mapping, validation testing, deployment) to reduce implementation time

What We're Looking For

• 3+ years building software applications or data integration pipelines in production environments

• Strong technical proficiency:

  • Advanced Python development

  • Deep understanding of APIs (REST/SOAP), webhooks, and authentication standards (OAuth, API keys, JWT)

  • Experience with data formats (JSON, XML) and data transformation

  • Solid SQL skills and experience with relational databases (PostgreSQL or similar)

• Direct customer experience: You've led technical conversations with external stakeholders, gathered requirements, and built solutions based on customer needs

• Problem-solving excellence: Exceptional ability to diagnose, analyze, and resolve complex technical issues and system conflicts with a detail-oriented, analytical mindset

• Communication mastery: Outstanding verbal and written communication skills—you can explain complex technical concepts to both technical and non-technical stakeholders, from clinicians to IT directors

• Project management skills: Strong organizational abilities to manage multiple integration projects simultaneously, prioritize effectively, and meet deadlines

• Customer-focused mindset: Client orientation with empathy to understand customer concerns and ensure high satisfaction levels

• Self-directed and adaptable: Comfortable owning projects end-to-end with minimal supervision and willing to learn new technologies, tools, and industry trends

Bonus Points

• Experience with healthcare data standards (FHIR, HL7 v2/v3) or integrations in regulated industries (healthcare, finance, government)

• Background at high-growth B2B SaaS or startup environments

• Familiarity with integration platforms and middleware solutions (MuleSoft, Boomi, etc.)

• Experience with cloud platforms (AWS, GCP, Azure) and containerization (Docker)

• Knowledge of CI/CD pipelines and infrastructure-as-code

• Proficiency in additional programming languages (Java, JavaScript, C#)

• Previous technical account management or professional services experience

• Experience with project management tools (Jira, Linear, etc.)

What to Expect...

Your First 30 Days

• Shadow existing integrations and customer calls to understand common patterns

• Complete your first integration under guidance

• Learn our tech stack, deployment processes, customer onboarding workflow, and documentation standards

Your First 90 Days

• Own 2-3 customer integrations from requirements analysis to deployment

• Build reusable components for our integration library

• Independently lead technical discovery calls and testing cycles

• Provide tier 2/3 support for existing customer integrations

Ongoing

• Manage active customer integration projects at various stages (discovery, development, testing, deployment, support)

• Balance new implementations with support and optimization for existing customers

• Participate in on-call rotation for integration-related incidents (shared with team)

• Continuously improve integration processes and tooling based on real-world learnings

Why This Role Might Be Right for You

You'll thrive here if you:

• Enjoy solving unique technical puzzles for each customer rather than building the same thing repeatedly

• Get energy from customer collaboration and seeing your work directly impact healthcare workflows

• Want to write production code while also developing communication, consulting, and project management skills

• Prefer being a technical expert who goes deep on integration architecture rather than broad feature development

• Like the variety of moving between discovery calls, coding sessions, testing, troubleshooting, and training

• Take pride in creating excellent documentation and enabling others

• Appreciate the opportunity to influence product direction based on customer insights

This might not be the right fit if you:

• Want to focus purely on building product features without customer interaction

• Prefer pre-sales demos over implementation work

• Need highly structured, predictable daily routines with single-threaded focus

• Want to specialize in one technology stack rather than working across multiple systems and platforms

• Prefer to hand off projects after development rather than owning the full lifecycle including support

Compensation Range: $60K - $100K