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About the Role

Hello Patient is seeking a detail-oriented and reliable Quality Assurance (QA) team member to join our growing Operations team. In this role, you’ll review AI-generated patient communications—including call transcripts, chat conversations, and automated responses—to ensure every interaction is accurate, empathetic, and aligned with our communication standards. Your work directly improves patient experience and strengthens trust in our AI-powered platform.

This position is ideal for someone with strong reading comprehension, excellent written communication, and a sharp eye for detail. Prior QA experience is a plus but not required—we’ll provide full training and clear processes to set you up for success.

Responsibilities

• Review AI-generated call transcripts, chat messages, and patient communications for accuracy, clarity, tone, and professionalism.

• Identify errors, inconsistencies, missing information, or opportunities to improve response quality.

• Document issues clearly and provide actionable feedback to product and engineering teams.

• Collaborate with QA and Operations teammates to maintain consistent standards and efficient workflows.

• Maintain strong productivity while balancing speed with high-quality, meticulous review.

• Uphold Hello Patient’s commitment to clear, compassionate, and trustworthy patient communication.
  

Qualifications

• Strong English proficiency, including excellent grammar, reading comprehension, and written communication.

• High attention to detail with the ability to spot subtle errors or inconsistencies.

• Organized, process-driven, and comfortable following structured workflows.

• Reliable and self-directed, especially in a fully remote environment.

• Ability to stay focused and maintain accuracy while reviewing a high volume of content.

• Comfortable giving clear, objective feedback.

• Prior experience in QA, editing, content review, transcription, customer support, or similar roles is helpful—but not required.

• Familiarity with healthcare terminology or patient communication is a plus (not required).

About Hello Patient

Hello Patient is transforming healthcare communication through advanced conversational AI. After spending 3.5 years scaling Carbon Health's technology during its hypergrowth, our founding team witnessed firsthand how much clinical time gets wasted on basic communication—great clinicians buried in administrative work, patients frustrated by missed connections and phone tag.

Our enterprise-grade AI platform proactively engages patients through perfectly timed calls and texts, naturally resolving complex interactions end-to-end—from patient acquisition and scheduling to retention. Built with security and compliance at its core, our technology integrates seamlessly with existing healthcare infrastructure to deliver 24/7 patient engagement while enabling staff to focus on what matters most: providing exceptional care.

Backed by Scale and 8VC, we're building the future of healthcare communication, one conversation at a time.