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Role Overview

Business Analyst

As a Business Analyst at Hello Patient, you'll bridge the gap between business needs and technical solutions, driving product and process improvements for Mia, our AI assistant for healthcare practices.

You're a key driver for customer adoption, presenting data-driven insights and actionable recommendations to leadership, guiding strategic decision-making to generate efficiencies and profitability.

You'll operate in a hyper-growth, compliance-critical environment, ensuring our solutions deliver measurable value to clinic staff, patients, and operational teams.

Location: Austin, TX or Los Angeles, CA

Reports to: GM of Operations

Type: Full-time, exempt

Key Responsibilities

Data Analysis & Business Intelligence. Analyze usage patterns, performance metrics, and operational data to measure product effectiveness and ROI. Build dashboards and reports that track KPIs, system adoption, and business outcomes for internal and external stakeholders.

Stakeholder Management & Communication. Serve as the liaison between business stakeholders and technical teams. Facilitate requirements workshops, present findings and recommendations, and ensure alignment across product, engineering, operations, and customer success teams.

Compliance & Healthcare Domain Expertise. Work within HIPAA and SOC-2 frameworks to ensure solutions meet regulatory requirements. Understand healthcare data standards (FHIR, HL7) and EHR/PM system workflows to inform integration strategies and product decisions.

Qualifications

Must-Haves

• 2-5 years professional experience as a Business Analyst, Product Analyst, or similar role

• Experience with SQL and data analysis tools to extract insights and validate solutions

• Experience with business intelligence tools (Metabase, Tableau, Looker, Power BI)

• Strong organizational skills and ability to manage multiple projects simultaneously

Nice-to-Haves

• Experience in healthcare technology, digital health, or other regulated industries

• Familiarity with healthcare data standards (FHIR, HL7, EDI) and EHR/PM systems

• Technical understanding of APIs, system integrations, and software development lifecycle

Why You’ll Love Working Here

• Real Impact – Help healthcare teams cut hours of admin work and focus more on patient care.

• Early-Stage Ownership – Join a well-funded startup where you’ll own meaningful projects from day one.

• Agency to Drive Outcomes – You’ll have the freedom to make decisions, move fast, and see your work directly shape results.

• Collaborative Team Environment – Work alongside founders who’ve scaled healthcare products and infrastructure nationally.

• Values-Driven Culture – We operate with empathy, trust, and curiosity in every decision.

• Great Benefits – Competitive pay, equity, PTO, and comprehensive health, dental, and vision insurance.

• Fast Growth – Build category-defining technology and grow your skills quickly in a high-impact environment.