Customer Success

Wisy Platforms, Inc.
Wisy Platforms, Inc.

Sales & Business Development, Customer Service

Remote

Posted on Jun 11, 2026
Apply now

Wisy is building the intelligence layer for retail execution. We're an AI platform that guides field teams to take the right action, in real time, in every store, turning teams of field workers into a superpowered workforce. Backed by 8VC, Google and Nvidia.

Role

Customer Success

Full-time, Full-time Remote (LATAM)

As a Customer Success Specialist, you will be responsible for executing the post-sale experience for our growing portfolio of enterprise clients. You will drive execution across onboarding, adoption, retention, and expansion—including running lean project structures across deployment cycles—ensuring that customer value and advocacy are at the center of everything we do. This role is critical to our growth and requires someone who is equal parts empathetic advocate and operationally excellent, with strong analytical instincts.

The 10x Requirement: AI-Native Workflow

  • Demonstrate AI proficiency by integrating advanced tools (e.g., LLMs, automation agents, specialized GPTs) into your daily workflow to increase velocity.
  • Ensure high-quality results by using AI to audit, refine, and stress-test your own output.
  • Hit 10x productivity targets by automating repetitive tasks, allowing you to focus on high-signal, strategic problem-solving.
Responsibilities

What you'll do

  • Execute customer lifecycle strategies that drive engagement, satisfaction, and renewal.
  • Monitor clear KPIs and health metrics to track account health and product adoption.
  • Build trusted relationships with core accounts and operational stakeholders.
  • Act as a strategic partner to Product and Engineering to surface insights that improve the customer experience.
  • Own account-level escalations and serve as a dedicated customer advocate across the organization.
  • Use AI tools to monitor customer health, personalize communication, and proactively identify upsell or risk signals.

What we're looking for

  • 3–5 years of experience in Customer Success, Account Management, or Client Services.
  • Experience working directly with enterprise customers and large-scale product rollouts.
  • Experience running lean project structures across volatile environments, including data readiness, model training, and product deployment cycles.
  • Proficiency in CS platforms like Gainsight, HubSpot, Salesforce, or similar.
  • Demonstrated success in running client onboarding and operational processes.
  • Strong professional presence and ability to communicate effectively at all operational levels.

What we value

  • Empathetic relationship management paired with strong analytical thinking.
  • Passion for delivering high-value customer experiences.
  • Clear, proactive communication with both internal teams and external stakeholders.
  • A sense of ownership, urgency, and bias for action.
  • Entrepreneurial spirit and a growth mindset.

Nice to have

  • Familiarity with AI/ML or data-centric technologies.
  • Background or domain knowledge in the CPG or retail tech sectors.
  • Experience working within fast-paced, remote-first international teams.
Apply now
See more open positions at Wisy Platforms, Inc.