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Senior Customer Success Manager
Wisy Platforms, Inc.
Sales & Business Development, Customer Service
torrance, ca, usa · Remote
Posted on Mar 18, 2026
Wisy is building the intelligence layer for retail execution. We're an AI platform that guides field teams to take the right action, in real time, in every store, turning teams of field workers into a superpowered workforce. Backed by 8VC, Google and Nvidia.
Role
Senior Customer Success Manager
Full-time, Remote or Hybrid (US)
As the Senior Manager of Customer Success, you will be responsible for shaping and executing the post-sale experience for our growing portfolio of enterprise clients. You will lead a high-impact team, drive strategy across onboarding, adoption, retention, and expansion, and ensure that customer value and advocacy are at the center of everything we do. This role is critical to our growth and requires someone who is equal parts strategic thinker, empathetic leader, and operationally excellent.
Responsibilities
What you'll do
- Lead, coach, and grow a high-performing Customer Success team
- Define and operationalize customer lifecycle strategies that drive engagement, satisfaction, and renewal
- Establish clear KPIs and reporting structures to track customer health and team effectiveness
- Build trusted relationships with key accounts and executive stakeholders
- Act as a strategic partner to Product and Engineering to surface insights that improve the customer experience
- Own escalations and serve as a customer advocate across the organization
- Demonstrate AI proficiency by integrating advanced tools into your daily workflow to increase velocity, ensure high-quality results, and hit 10x productivity targets.
What we're looking for
- 8+ years of experience in Customer Success, Account Management, or Client Services
- 3+ years in a leadership role managing CS teams in a B2B SaaS environment
- Experience working with enterprise customers and large-scale rollouts
- Proficiency in CS platforms like Gainsight, Salesforce, or similar
- Demonstrated success in scaling CS processes and systems
- Strong executive presence and ability to influence at all levels
- Familiarity with AI/ML or data-centric technologies is a strong plus
What we value
- Empathetic leadership paired with strong analytical thinking
- Passion for delivering high-value customer experiences
- Clear, proactive communication with both internal teams and external stakeholders
- A sense of ownership, urgency, and bias for action
- Entrepreneurial spirit and a growth mindset