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Ushur is transforming the way enterprises communicate and engage with customers. Fueled by consumer’s self-service demands, enterprises are modernizing customer engagement and experience models. Ushur is fast becoming the platform of choice for Customer Experience Automation™, enabling these enterprises to leapfrog their digital native counterparts and deliver delightful customer and employee experiences. With cutting-edge Conversational AI, Machine Learning and Intelligent Process Automation technologies, Ushur has enabled Fortune 100 enterprises including some of the world’s most well known brands in healthcare, insurance, banking and financial services sectors to automate their customer engagement. Cloud-native, 100% no-code and purely workflow-driven, Ushur empowers citizen developers within business operations teams to build AI-powered, fully-automated and omni-channel experience to digitally transform customer journeys end-to-end.

Location: Bangalore

Experience: 8 to 15 Years

Work Mode: Hybrid

The Release Manager will be responsible for managing release processes and maintaining clear communication between internal teams and external stakeholders. The ideal candidate will have a solid understanding of the product development process in technology companies, preferably SaaS and be able to coordinate release schedules, facilitate cross-team alignment, and effectively communicate changes, enhancements, and issue resolutions to both internal and external audiences.

●Release Planning & Coordination:

○Lead end-to-end release planning, from initial scope definition to final deployment, ensuring alignment with organizational goals and timelines.

○Work with Product Management, Engineering and Support teams to coordinate release activities and prioritize features, enhancements, and bug fixes.

○Maintain release schedules and release notes, ensuring consistency, clarity, and timely communication of all updates.

●Internal Communication:

○Serve as the primary point of contact for release-related updates across teams, ensuring relevant stakeholders are informed of timelines, key changes, and potential impacts.

○Document and communicate technical requirements and specifications clearly to cross-functional teams.

○Facilitate internal release readiness reviews, working closely with engineering, product, and QA teams to ensure successful release execution.

●External Communication:

○Manage external communication strategies related to product releases, including client notifications, product updates, and issue resolutions.

○Work with Customer Success and Marketing teams to craft release notes, user guides, and client-facing FAQs.

○Act as a technical spokesperson for product releases, addressing customer concerns and ensuring satisfaction with the deployment process.

●Process Improvement:

○Identify opportunities to improve release management processes and streamline communication flows between teams and stakeholders.

○Develop and enforce best practices for release and change management, ensuring compliance with industry standards and company policies.

●Experience:

○8+ years of overall work experience,5+ years in Release Management, Product Management, or Project Management within a SaaS environment.

○Previous experience in industries such as AI, Healthcare, or Insurance is highly desirable.

●Technical Understanding:

○Strong understanding of software development, deployment processes, and common SaaS architecture principles.

●Communication Skills:

○Excellent verbal and written communication skills, with a proven ability to distill complex technical information for diverse audiences.

○Experience in managing both internal and client-facing communications.

●Organizational Skills:

○Strong organizational and time-management skills, with the ability to juggle multiple priorities and work under tight deadlines.

●Tools & Software:

○Proficient with release management tools (e.g., Jenkins, Git), project management software (e.g., JIRA, Asana), and collaboration platforms (e.g., Slack, Microsoft Teams).

●Great Company Culture. We pride ourselves on having a values-based culture that is welcoming, intentional, and respectful. Our internal NPS of over 65 speaks for itself - employees recommend Ushur as a great place to work!

●Bring your whole self to work. We are focused on building a diverse culture, with innovative ideas where you and your ideas are valued. We are a start-up and know that every person has a significant impact!

●Rest and Relaxation. 20 days of flexible leaves per year, Monthly Wellness Day (aka a day off to care for yourself) and more!

●Health Benefits. Preventive health checkups, Medical Insurance covering the dependents, wellness sessions, and health talks at the office

●Keep learning. One of our core values is Growth Mindset - we believe in lifelong learning. Certification courses are reimbursed. Ushur Community offers wide resources for our employees to learn and grow.

●Flexible Work. In-office or hybrid working model, depending on position and location. We seek to create an environment for all our employees where they can thrive in both their profession and personal life.

We are passionate about Ushur, our product, and helping our employees grow and develop in their career in a caring, collaborative environment. We offer a very competitive compensation plan & stock options for the ideal candidates.