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Technical Consultant
Ushur
IT
Santa Clara, CA, USA
Posted on Nov 7, 2024
Ushur delivers the world’s first AI-powered Customer Experience Automation™ (CXA) platform, purpose-built to intelligently automate entire customer journeys end to end. Designed to provide delightful, hyper-personalized customer experiences through rapid issue resolution and unified, omnichannel engagement, Ushur is the first-of-its-kind system of enterprise intelligence. It combines Conversational Automation and Knowledge Work Automation in a secure, no-code, cloud-native SaaS platform to digitally transform every step of the complete enterprise customer experience, from Micro-Engagements™ to entire customer journeys. Backed by leading investors including Third Point Ventures, 8VC, Aflac Ventures and Iron Pillar, Ushur’s Customer Experience Automation solutions are currently in production at some of the leading healthcare and insurance companies across the globe, including Irish Life, Aflac, Unum, and Cigna.
For remote positions, Ushur’s U.S. hiring is open to candidates who are residents of the following states: AZ, CA, CO, FL, GA, HI, ID, IL, MD, MI, MN, MO, MA, NJ, NC, OH, PA, SC, TX, UT, VA, WA, NY.
About the role
The Technical Consulting team at Ushur works as a bridge between customers, sales, product and engineering teams to ensure the successful sale, onboarding, expansion and renewal of our customers. In the role of Technical Consultant, you will drive quality and scalable solution designs for our customer implementations. You will require a strong understanding of common business challenges related to customer engagement, use of AI/ML, and customer experience automation in our go to market industries of insurance, healthcare, and financial services. You will be part of the growing team and collaborative environment where your opinion and ideas matter.
What You'll Do
- Create and build complex Workflows using industry best practices
- Write solution and technical documentation including ERDs, data flow diagrams, and business process flows
- Utilize your outstanding technical consulting skills to implement software solutions
- Lead and drive scope definition, requirements analysis, functional and technical design, application build, product configuration, unit testing, UAT and production deployment
- Provide technical oversight on multiple customer engagements and ensure solutions meet standards
- Provide support and technical implementation on multiple projects at multiple clients
- Quarterback tactical teams to proactively ensure smooth deployment of features at scale
- Work towards acting a Subject Matter Expert to the organization and proactively respond to ad hoc questions
- Understand Customer business requirements and design scalable end-to-end solutions to satisfy them
- Create solution and technical documentation, including ERDs, data flow diagrams, and business process flows
- Lead both in person and remote sessions with key client stakeholders from business or technical audiences
- Supporting product development, bugs using Asana and Jira
What You Bring
- Bachelor's degree in Computer Science or equivalent experience.
- 3-4 years of experience designing technical solutions for cloud applications.
- Experience in software development. Python or Java. Skilled with REST APIs and Postman tools.
- Diligent in Agile delivery.
- Strong knowledge of software platforms/frameworks and associated solutioning approaches such as Salesforce.com, Netsuite, and MS Dynamics 365.
- Familiarity with cloud services, preferably Amazon AWSSolid organizational skills, including attention to detail and multi-tasking.
- Excellent interpersonal skills to effectively communicate with cross-functional teams, technical and non-technical personnel.
- Strong problem solving and negotiation skills.
- Startup DNA is a must: willing and able to do "whatever it takes" with motivation to find solutions rather than admire the challenge.
- Customer-first behavior
- Strong verbal, written, and presentation skills
- Passion for technology and being a part of a fast-growing SaaS startup where we move quickly and wear many hats
- Flexible approach, able to operate effectively with uncertainty and change
- Driven, self-motivated, enthusiastic and with a “can do” attitude
- 50-75% travel required
Why Join Us?
Thriving Company Culture. At Ushur, we foster a values-driven culture that prioritizes respect, inclusion, and collaboration. We empower every individual to thrive, contribute innovative ideas, and make a meaningful impact in a supportive and dynamic environment.
Bring Your Whole Self to Work. We celebrate diversity and believe that innovative ideas thrive in an inclusive environment where every team member is valued. As a dynamic start-up, we recognize that every individual makes a significant impact.
Rest and Recharge. Take advantage of unlimited PTO, wellness days (10 per year), paid holidays (10 holidays + full week off at the end of December), and more to prioritize your well-being and maintain balance.
Comprehensive Health Benefits. We’ve got you covered with health, dental, and vision plans tailored to meet the needs of you and your loved ones, plus additional offerings like life insurance, accident coverage, and more.
Invest in Your Future. We provide a 401(k) plan to support your retirement savings and stock options to give you a stake in our company’s success and growth.
Embrace Growth. One of our core values is Growth Mindset – we believe in lifelong learning. We offer opportunities to support your development, including assistance with certifications and continuing education related to your role at Ushur.
Flexible Work Options. We understand the importance of flexibility. For employees based near our HQ, we offer a hybrid work model that balances collaboration and autonomy. Fully remote roles are available for employees located outside of the HQ area, ensuring everyone can thrive in an environment that works best for them.