Tier 1 Product Support



Product, Customer Service
Bengaluru, Karnataka, India
Posted on Wednesday, January 3, 2024
Ushur is transforming the way enterprises communicate and engage with customers. Fueled by consumer’s self-service demands, enterprises are modernizing customer engagement and experience models. Ushur is fast becoming the platform of choice for Customer Experience Automation™, enabling these enterprises to leapfrog their digital native counterparts and deliver delightful customer and employee experiences. With cutting-edge Conversational AI, Machine Learning and Intelligent Process Automation technologies, Ushur has enabled Fortune 100 enterprises including some of the world’s most well known brands in healthcare, insurance, banking and financial services sectors to automate their customer engagement. Cloud-native, 100% no-code and purely workflow-driven, Ushur empowers citizen developers within business operations teams to build AI-powered, fully-automated and omni-channel experience to digitally transform customer journeys end-to-end.
*Provide relief and sustainable resolution to issues within our infrastructure.
*Use your experience in software development, systems engineering, and networking to proactively prevent repeatable issues.
*Drive initiatives with partner teams to improve the reliability and performance of the infrastructure through improved system design.
*Drive a culture of intolerance to manual activity which results in a highly automated environment delivering scalable solutions.
*Drive monitoring and automation initiatives


  • Knowledge of Linux systems
  • Good to have with Public Cloud technologies, preferably AWS
  • Expertise in Observability and Monitoring of applications, services, and networks at scale 2+ Years coding in various languages; we normally prefer Python, Bash Scripting preferably.
  • Any Database, MongoDB, MySQLDB database administration, troubleshooting, and performance tuningNetworking skills, IP addressing and routing.
  • Team-first attitude and uncompromising attention to detail.
  • Good collaboration and communication skillsAbility to work in rotational shifts , This role requires night shifts, with 5 days working and 2 days off on a rotational basis.


  • Great Company Culture. We pride ourselves on having a values-based culture that is welcoming, intentional, and respectful. Our internal NPS of over 65 speaks for itself - employees recommend Ushur as a great place to work!
  • Bring your whole self to work. We are focused on building a diverse culture, with innovative ideas where you and your ideas are valued. We are a start-up and know that every person has a significant impact!
  • Rest and Relaxation. 20 days of flexible leaves per year, quarterly Wellness Friday (aka a day off to care for yourself) and more!
  • Health Benefits. Preventive health checkups, Medical Insurance covering the dependents, wellness sessions, and health talks at the office
  • Keep learning. One of our core values is Growth Mindset - we believe in lifelong learning. Certification courses are reimbursed. Ushur Community offers wide resources for our employees to learn and grow.
  • Flexible Work. In-office or hybrid working model, depending on position and location. We seek to create an environment for all our employees where they can thrive in both their professional and personal life.

Why join us?

  • We are passionate about Ushur, our product, and helping our employees grow and develop in their career in a caring, collaborative environment. We offer a very competitive compensation plan & stock options for the ideal candidates.