We are advancing AI to power the future of medicine.

At Unlearn, our purpose is to advance artificial intelligence (AI) to eliminate trial and error in medicine. We are innovating advanced machine learning methods to leverage generative AI in forecasting patient outcomes, starting with the domain of clinical trials. We produce AI-generated digital twins of individual trial participants, enabling smaller and more efficient clinical trials to bring effective medicines to patients sooner.

Our innovative work in AI today will reinvent how AI is applied in medicine tomorrow — and we have a top secret plan for how to get there. We won’t be able to achieve this mission just by applying technologies created by others; the future must be invented.

Unlearn is a technology company, not a biotech company. We use computers, not pipettes. We make and use software, we don’t discover or make drugs. We believe that AI will define the future of medicine, and we aren’t deterred by naysayers or skeptics.

We come from a variety of backgrounds ranging from machine learning to marketing—but regardless of where we come from, Unlearners share some common traits:

• Unlearners are ambitious; we aren’t intimidated by big, challenging goals.

• Unlearners are disciplined experimenters; we break down our big goals into smaller chunks and meet as often as necessary to track our velocity and iterate quickly.

• Unlearners are gritty; we never give up, setbacks just make us try harder.

• Unlearners are receptive to new ideas; in fact, we hate being stuck with the status quo

• Unlearners are storytellers; sharing information with each other and with the world is super important, too important to be boring. And, last but not least,

• Unlearners are team-oriented; we put the mission first, the company second, the team third, and individuals last.

Headquartered in San Francisco, Unlearn was founded in 2017 by a team of world-class machine learning scientists. We have raised venture capital from top tier investors such as Altimeter, Insight Partners, Radical Ventures, 8VC, DCVC, and DCVC Bio, and recently completed our $50 million Series C in January 2024.

If our purpose and culture resonate with you, we invite you to apply.

The Role

We are seeking a proactive and detail-oriented IT Operations Engineer to support our team. In this role, you will be responsible for maintaining the reliability and security of our IT systems. This includes supporting our team’s day-to-day technical needs as we bring innovative products into a regulated industry. You will play a critical role in supporting onboarding, managing office technology, and resolving IT issues to keep our team productive and secure.

This position offers an excellent opportunity for a junior IT professional to gain hands-on experience in a fast-paced startup environment. You’ll work closely with cross-functional teams to enhance processes, optimize tools, and support compliance initiatives. This is an in-office role to provide hands-on support and maintain our high standards of operational reliability.

Responsibilities

• Maintain and troubleshoot the company’s IT infrastructure, including office networks, hardware, software, and cloud-based systems.

• Provision and configure equipment, user accounts, and permissions for new hires to ensure smooth onboarding.

• Maintain a strong security posture through policies and best practices.

• Support compliance activities such as questionnaires and audits by implementing and documenting IT processes aligned with industry regulations.

• Serve as the first point of contact for technical support, resolving issues promptly and escalating when necessary.

• Administer software tools like Slack, Google Workspace, and other productivity platforms and tools

Requirements

• At least 2 years of experience in IT operations. Startup experience is a plus.

• A high degree of confidence managing and troubleshooting hardware or software in a macOS-centric environment.

• An organized, self-starter mentality with the ability to diagnose and resolve technical issues effectively and efficiently.

• Excellent verbal communication and interpersonal skills and a service-oriented mindset.

• Ability to create IT documentation for technical and non-technical users alike.

• Willingness to work in a fast-paced startup environment and take on diverse IT challenges.

• Comfort working in our San Francisco (SoMa) office daily.

Benefits & Perks

• Generous equity participation

• 100% company-covered medical, dental, & vision insurance plans

• 401k plan with matching

• Flexible PTO plus company holidays

• Annual company-wide break December 24 through January 1

• Commuter benefits

• Paid Parental Leave

• Support for H1B, TN, and E-3 Visa change of employer transfers

Unlearn is an equal opportunity employer.

At Unlearn, we are committed to building a diverse and inclusive workplace, because inclusion and diversity are essential to achieving our mission. If you’re excited about this role, and your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply nevertheless.