Twingate is building a modern remote access solution that simplifies and improves the way businesses secure access to their cloud, SaaS, and on-prem resources. Twingate is backed by leading investors such as BOND, WndrCo, 8VC, Green Bay Ventures, SignalFire, and Dropbox founders Drew Houston and Arash Ferdowsi. Our investors share our belief that in a world where workforces are becoming increasingly distributed, it is critical to be able to effectively secure access to apps, data, and environments.
As part of our company culture, our belief in
putting the customer first permeates our thinking in everything from our customer communications to the design process behind the product itself. If you take pride in creating experiences with the customer firmly at the center of the picture, we'd love to work with you.
The Role
Are you passionate about resolving technical challenges and ensuring a seamless customer experience? Twingate, a leader in zero-trust networking technology, is seeking a highly motivated and experienced Senior Technical Support Engineer to join our team. If you thrive in a dynamic environment, love troubleshooting, and have a knack for learning and adapting to new technologies, we want to hear from you!
This position will specifically focus on providing support during the swing shift for APAC, Sunday to Thursday, 3 pm PST to 11 pm PST. As the first TSE handling the APAC shift, the ability to work autonomously to troubleshoot and research issues independently when guidance or documentation is not immediately available is a must.