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Forward Deployed Engineer

About Titan:

Titan is an Applied AI Lab building agents to transform the IT Services sector. IT MSPs help small businesses manage their tech stacks including devices, office/productivity software, cybersecurity, and networks. Ironically, MSPs are slow to adopt technology themselves resulting in inefficient, manual, and error prone work. We believe this $300b+ annual revenue market is largely untouched and is ready to be disrupted by AI.

Our approach is simple: acquire well-established MSPs and deploy our team of best-in-class engineering + product talent to build AI agents that automate the responses to tickets and empower technicians to focus on more meaningful work. By doing so, we can drastically improve service technicians’ productivity and drive 2-3x improvements in net margins, all while offering clients faster, higher-quality IT support.

Currently operating in stealth, Titan has recently raised a new round of funding led by General Catalyst from their $1.5 billion Venture Buyout Fund. Alongside General Catalyst, we’re backed by 8VC, AI leaders, seasoned MSP operators, distinguished private equity investors, and leading security and IT SaaS founders.

About The Role:

As a Product Engineer at Titan, you’ll play a pivotal role in shaping the future of AI-powered IT service delivery. You’ll work across the stack to build intuitive, high-impact products that blend human expertise with autonomous AI agents, transforming how managed service providers (MSPs) operate. This is an opportunity to join an early-stage team, have meaningful product ownership, and help define the engineering culture as we scale.

What You Will Do:

• Own the end-to-end development of new product features, from ideation to deployment.

• Work closely with design and product teams to build user-centric experiences that empower technicians and enhance service delivery.

• Collaborate with AI and backend engineers to integrate our AI-powered platform into customer-facing tools.

• Drive technical decisions that shape our product architecture and set best practices as we scale.

• Ship fast and iterate, balancing speed with quality in a fast-paced, startup environment.

Who You Are:

• 4+ years of product engineering experience; comfortable working across frontend and backend systems.

• User-focused builder—you care deeply about the customer experience and sweat the details.

• Startup mindset—comfortable with ambiguity, eager to take ownership, and ship quickly.

• Experience working closely with designers and product managers to bring ideas to life.

• Bonus: Experience with AI-powered products or tools for technical users is a plus, but not required.

Compensation:

Salary Range: 150k - 300k

This is a salaried position with a target equity package and comprehensive benefits. This position is onsite at least 70% of the time in either San Francisco, CA, or New York City, NY.