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About the Company

Tilda is committed to delivering innovative solutions in the healthcare technology space, focusing on enhancing operational efficiencies and improving patient outcomes.

About the Role

The role involves leading the pricing, contracts, proposals, and deal desk function across the organization, ensuring that commercial strategies align with customer needs and profitability.

Responsibilities

Commercial Strategy & Deal Desk Operations

• Lead the pricing, contracts, proposals, and deal desk function across the organization.
• Develop scalable commercial frameworks and governance processes to support growth.
• Partner with Sales leadership to structure deals that balance customer needs, profitability, and long-term strategic value.
• Establish pricing policies and approval processes to ensure consistency across regions and customer segments.
• Improve sales cycle velocity and optimize commercial workflows.

Pricing Strategy & Business Cases

• Develop pricing models for software subscriptions, professional services, pilots, and enterprise engagements.
• Build ROI analyses, business cases, and financial models to support customer decision-making.
• Evaluate deal profitability and recommend commercial structures that maximize revenue and margin.
• Analyze market dynamics and competitive pricing trends.

Proposal Development

• Own the end-to-end proposal process, ensuring compelling and differentiated customer responses.
• Translate operational requirements into commercial proposals aligned with Tilda's AI-enabled delivery model.
• Partner with Product, Clinical Operations, and Customer Success teams to ensure proposal accuracy and feasibility.
• Standardize proposal templates and response processes to improve efficiency.

Contract Negotiations

• Lead negotiations for:
• Master Service Agreements (MSAs)
• Statements of Work (SOWs)
• Work Orders
• Change Orders
• Pilot Agreements
• Data Processing Agreements (DPAs)

• Collaborate closely with Legal and Finance to mitigate risk while maintaining deal momentum.
• Support enterprise and strategic customer negotiations with sponsors, CROs, and life sciences organizations.

Cross-Functional Leadership

• Serve as a trusted advisor to Sales, Finance, Product, Customer Success, and Executive Leadership.
• Drive continuous improvement initiatives that enhance the customer buying experience.
• Develop scalable processes and systems to support rapid company growth.

Qualifications

Required:

• Bachelor's degree in Business, Finance, Life Sciences, Healthcare Administration, or a related field.
• 5–10 years of experience in:
• Pricing
• Proposals
• Contracting
• Commercial Operations
• Business Development Operations
• Deal Desk functions

Preferred

• MBA, JD, MPH, or other advanced degree.
• Experience working with sponsors, CROs, and clinical trial service providers.
• Knowledge of clinical development workflows and operational processes.
• Familiarity with vendor qualification and procurement requirements common in biopharma.
• Experience supporting enterprise software and services organizations.
• Background in AI, healthcare technology, or high-growth SaaS environments.