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Alliance Manager
Synthego
Redwood City, CA, USA
Posted on May 10, 2025
We are looking to welcome a new Synthegoat to the herd! The team is searching for an Alliance Manager to join and lead client projects from initiation to final delivery, with a focus on quality, transparency, and scientific impact.
In this role, you’ll be at the intersection of biotechnology, client success, and cross-functional coordination, serving as a critical liaison between our clients and internal teams. You’ll oversee high-impact projects in the clinical space, ensuring milestones are met, issues are addressed with urgency and empathy, and clients are set up for success. This is an excellent opportunity for someone who thrives in a fast-paced environment and is eager to contribute to the advancement of CRISPR therapeutics.
This position is a Remote, US-based opportunity.
What You'll Do:
- Client & Project Management
- Independently manage client projects from order initiation through execution and post-project documentation.
- Provide timely updates on project status and proactively manage key milestones to ensure successful outcomes.
- Establish and maintain strong client relationships through regular communication and responsive support.
- Sales Support (Pre-PO)
- Partner with the Sales team to support client discussions during the late stages of the sales cycle.
- Partner with Product Management to provide input on timelines, technical considerations, and deliverables to shape the final proposal and Statement of Work (SOW).
- In conjunction with internal stakeholders, help solidify project initiation plans by supporting final review discussions and ensuring readiness for kickoff once contracts are signed.
- Meeting & Stakeholder Management
- Organize and lead internal and external meetings, including project kick-offs, status reviews, and close-outs.
- Ensure all action items are documented and followed through to completion.
- Conduct regular video calls and written updates to share manufacturing timelines, highlight risks, and address quality concerns with anticipated resolution timelines.
- Cross-functional Coordination
- Hold daily touchpoints with Operations and Quality teams to ensure alignment on project status.
- Collaborate closely with Manufacturing, Quality Systems, and Supply Chain to ensure timely and accurate product delivery.
- Pull in internal subject matter experts to support technical discussions, particularly around deviations and non-conformances.
- Client-Centric Problem Solving
- Act as a client advocate, identifying and resolving issues with urgency and transparency.
- Navigate complex cross-functional asks, such as coordinating global client requirements (e.g., CCIT studies), by aligning teams across Product, Operations, Supply Chain, and QA.
- Continuous Improvement & Best Practices
- Contribute to the development and implementation of project management best practices and tools.
- With the support of the Manager, define and monitor KPIs related to project delivery, client satisfaction, and internal efficiency.
- Champion a culture of accountability, transparency, and continuous improvement.
About You:
- Bachelor’s degree in biological sciences, biochemistry, chemistry, chemical engineering or related field
- Minimum 2+ years of experience in project management, technical/customer service, or program management in a biotechnology, within CDMO, or related field
- Proven track record of managing projects from initiation through to completion, ensuring timely status updates and milestone communication throughout.
- Excellent organizational, relationship and communication skills
- Motivation to be part of a fast-paced, multi-disciplinary team
- Excellent problem-solving skills
- Able to multi-task and prioritize work effectively
Preferred Qualifications:
- Project management or client relationship management experience within a contract development and manufacturing organization (CDMO)
- Drug development knowledge with strong understanding of research, preclinical, clinical,manufacturing, commercial and regulatory areas
Nice to Haves:
- Certification in Project Management (such as PMP)
- Knowledge of regulatory compliance and industry standards within the biotechnology field.
Company Perks & Benefits:
- Medical, dental, and vision benefits
- 401k Program
- Paid parental leave
- Flexible paid time off
Our Mission
Synthego® is a pioneering force in the biotechnology industry, dedicated to advancing the frontiers of CRISPR cell and gene therapies through cutting-edge CRISPR technology and expertise. Our mission is to provide unparalleled access to CRISPR solutions at scale, empowering applications from Discovery to Clinic. Driven by a visionary approach, we strive to accelerate the therapeutic development process with best-in-class CRISPR solutions, simplified licensing & expert guidance, driving the adoption and success of CRISPR-based therapies to benefit all patients.