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Sales Operations Specialist
Synthego
Sales & Business Development, Operations
Redwood City, CA, USA
Posted on Jan 14, 2025
Are you a true believer that Bioengineering is the future, and CRISPR is only the beginning? We are looking for someone who is inspired by our mission and who would fit in well with the collaborative, rigorous and entrepreneurial spirit of the company culture. We’re looking for a Sales Operations Specialist who is organized, detail oriented, and an excellent communicator comfortable working in a fast-paced and dynamic environment. This is an individual contributor role that will help and support the team building the tools and systems to enable industrial-scale molecular biology research.
What You'll Do:
- Assist customers with processing and completing orders, canceling and editing order information, reviewing and approving customer purchase orders, and payment completion.
- Enter sales orders upon receipt of purchase orders for custom products, review the order to ensure accuracy, and submit order acknowledgment to the customer .
- Report any issues customers encounter through the ordering/payment process and work with commercial software to improve the order process.
- Work closely with operations groups to status orders and highlight risks. Inform customer and sales team of any shipment delays in a timely manner.
- Engage in frequent interaction with sales, finance and commercial operations teams to assist with questions, process improvements, and complex sales flows.
- Contribute to various day-to-day activities and manage projects within the commercial operations and other departments as needed.
About You:
- Bachelor’s Degree in business/technical field, or 5+ years of directly related work experience
- 2+ years in sales operations or marketing operations
- Self-motivated and able to work with minimal supervision
- Strong interpersonal, written, and verbal communication skills
- Expertise with Excel is required
- Ability to work independently
- Excellent customer relationship management and communication skills
- Ability to work under pressure and in a fast-paced environment
- Ability to manage multiple priorities and projects in a fast-paced environment with shifting and often conflicting priorities and demands
- Highly organized with excellent time management skills and a strong attention to detail
About Us
Synthego is a genome engineering company that enables the acceleration of life science research and development in the pursuit of improved human health.
Based on a foundation of engineering and chemistry, Synthego leverages automation and machine learning to synthesize high-quality CRISPR reagents for science at scale. Synthego’s mission is to enable agile life science research and development from discovery through clinical trials by providing scientists with comprehensive CRISPR solutions for each phase coupled with full technical and regulatory support from industry-leading experts.
With its technologies cited in hundreds of peer-reviewed publications and utilized by thousands of commercial and academic researchers and therapeutic drug developers, Synthego is at the forefront of innovation, enabling the next generation of medicines by delivering genome editing at an unprecedented scale.