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Starface is seeking a Manager of Operations & Logistics to support the execution of our Logistics and Operations strategy and ensure the various operations systems are optimized to support the department activity. In this role, you’ll report directly to our Sr. Director of Operations, Logistics, & Systems. You will be responsible for the movement of our products from manufacturers to third party warehouses/distribution centers to customers while maintaining system integration integrity, optimizing order fulfillment in the ecommerce, marketplace, and business-to-business channels, identifying and driving cost saving opportunities, and ensuring service level agreements are achieved. You’ll also oversee transportation along the Starface supply chain nodes, manage transportation and fulfillment related costs, and drive supply chain optimization.

The right person for this role is adept at working cross-functionally with internal stakeholders (finance, retail, marketing), and can also be the face of our Operations team when working with external partners such as distribution center teams, retailers, and suppliers.

At Starface, we’re caring, joyful, bold, and resilient. We love people who defy convention and welcome an attitude of exploration into the bold and creative in all that we do. If you are an operations and logistics professional with experience in the CPG space, and all of this resonates with you so far, please keep reading!

we’ll count on you to

Distribution Center Management

• Serve as the primary point of contact and relationship manager for our distribution center (DC) partners
• Cultivate relationships with DC stakeholders, including preparing and conducting weekly standing meetings and other meetings as necessary
• Develop DC performance scorecard to monitor and manage performance
• Ensure on-time order fulfillment for all trade partner and sales channel accounts under role scope
• Develop and implement business review process and conduct business reviews as needed
• Partner with Finance to ensure procedural compliance
• Travel to attend physical inventory counts at DCs to ensure the count is executed according to the procedure 2x per year

Operations Optimization:

• Develop and maintain SOPs (Standard Operating Procedures), vendor guidelines, routing guides, and all other reference/training documents
• Support the further development of operations & logistics best practices, tools, and processes across inbound and outbound flows to optimize efficiency and department performance
• Analyze and model scenarios to optimize our operational engine, helping to further develop, measure, and meet KPIs and goals
• Drive continuous improvements to the 3PL warehouse fulfillment processes to decrease costs, increase fulfillment turnaround time, and ensure on time delivery in full
• Act as logistics and operations point person for supplier and retailer onboarding activities
• Support and/or lead department projects as needed to support business activity
• Monitor all error reports and address any system errors and anomalies that impact daily operations; develop error resolution KPIs
• Identify training needs within the Logistics and Operations department and create training materials to strengthen expertise across the department
• Participate in User Acceptance Training (UAT) for systems’ updates or add-ons

Freight & Transportation Management:

• Pull shipment data for both inbound and outbound shipments and perform complex analyses such as cost savings research, sourcing studies, and demand studies
• Arrange domestic and international shipments of both primary components and finished goods with freight forwarders, analyzing data and implementing processes to ensure the most eco-friendly and economical movement of product
• Create effective communication tools and/or platforms for inventory shipments status catered to various internal stakeholders and their needs
• Serve as point of contact for daily communication with key partners (carriers, brokers, freight forwarders)
• Select carriers and/or freight forwarders, manage relationship, measure performance with key metrics including service, cost, reliability, damages and claims
• Manage inventory losses as a result of transportation by determining causes, filing insurance claims, and implementing appropriate changes

this role is for you if

• You have 5+ years of experience working in supply chain, logistics, and/or operations within the CPG space across both DTC/ecommerce and brick and mortar retailers
• You have a thorough understanding of supply chain operational concepts around production planning, purchasing, inventory control, freight logistics, 3PL warehouse operations, and shipping/receiving
• You have demonstrable knowledge of warehouse management systems, ERP systems (NetSuite experience is a plus), system error troubleshooting, and advanced Excel capabilities
• You are data-driven with strong quantitative skills and ability to evaluate financial and business indicators and translate data into actionable steps to drive business performance
• You have a proven track record of successfully working within a fast-paced, ever-changing, collaborative, start-up environment both independently and cross-functionally, as well as balance long term business goals with short term needs
• You are able to travel up to 20% for physical inventory, team off-sites, and special projects

salary & benefits

• The compensation range for this role is a $90,000-$110,000 base depending on level of experience, as well as bonus eligibility and company stock options.
• Additional benefits include:
• Access to high-quality health care options
• Access to a 401k with 5% employer match eligibility
• 4 weeks of vacation plus up to 20 paid holidays
• 12 weeks fully paid parental leave
• + 5 days of pet-ernity leave for pet adoption
• Home office & internet supplement stipend
• Fully remote work environment
• ...and much, much more!