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Testing Specialist
Spotnana Technology
Administration
Mumbai, Maharashtra, India
Posted on Thursday, September 5, 2024
Are you ready for the best destination of your career?
Spotnana is modernizing the infrastructure for the multi-trillion-dollar travel industry. Our groundbreaking travel platform powers next-generation travel experiences for Fortune 100 companies and the world’s leading airlines, hotel chains, technology providers, and financial services firms.
We are tackling the hardest problems the travel industry has to offer, and we need your help. Join us in our quest to make travel effortless so it’s easier for everyone to build deeper connections, stronger teams, and unforgettable memories.
Culture is always fluid. It evolves as a business grows, along with the people who drive it forward. We seek people who have different perspectives, but shared values. Before you embark on this journey, quickly check in on whether you are aligned with our company values:
- Obsessed with Customer Needs: We earn the trust and loyalty of our customers by solving their problems.
- Do the Impossible: We solve tough problems through innovation and are inspired by unprecedented challenges.
- Build Globally, Serve Locally: We embrace a global mindset and celebrate diversity as we serve customers around the world.
- Act Like Owners: We constantly find problems to solve. Decisions are not made in isolation. We work hard, work smart, and work together.
- Constantly Change, Learn & Evolve: We flourish by adapting quickly to new challenges and by learning from everyone around us. Building something new is not always glamorous work. Roll up your sleeves, get your hands dirty, and evolve.
- Respect Above All: We are humble and treat others with the same respect we desire for ourselves. Our work culture is a safe environment where everyone is open to feedback and new ideas.
Your role -
As a crucial member of our Operations Support & Training [OST] Team, based out of the Mumbai office, you will be supporting many aspects of travel operations such as, but not limited to, Onboarding, Agent Support, Travel Operations Support and Testing. We need team members who can adapt to the changing landscape in travel and deliver exceptional outcomes for the user experience.
Your typical day -
- Maintaining a high level of summaries of testing for products, app, and new tools & features.
- Helping streamlines the onboarding process.
- Contributing to your team's continual learning and upskilling.
- Providing feedback to our product and engineering team when something can be improved.
- Special projects galore! You’ll be involved in initiatives outside the daily duties!
- Working independently, solving and troubleshooting technical errors
- May be acting as a liaison between many departments and projects
- Understanding the working of the mid-office, back-office & front-office.
Your experience and skills -
- 10+ years experience as a business travel agent, preferably supporting global travel for Fortune 1000 clients.
- Excellent use of Sabre.
- Capable of multitasking and staying focused and organized
- In the remote environment, communication skills and communication tools are essential
- Time Management, able to meet deadlines
- Need someone who can work independently and as part of a team. Must have strong oral and written communication skills; must be a good listener.
- Must be extremely well-organized, able to multitask and prioritize.
- Need a positive attitude, attention to detail, patience, and persistence.
- Must have experience and be highly proficient in Microsoft Excel, Word, and Outlook. As well as G-suite
- Flexible working schedule
We are committed to fostering a diverse, inclusive environment and to encourage these values in everyone on our team. We provide an environment of mutual respect where opportunities are available without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. We believe that diversity and inclusion for people from all walks of life is key to our success as a company.