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Implementation Agent Support Specialist
Spotnana Technology
Customer Service
Colombia
Posted on Wednesday, August 7, 2024
Are you ready for the best destination of your career?
Spotnana is modernizing the infrastructure for the multi-trillion-dollar travel industry. Our groundbreaking travel platform powers next-generation travel experiences for Fortune 100 companies and the world’s leading airlines, hotel chains, technology providers, and financial services firms.
We are tackling the hardest problems the travel industry has to offer, and we need your help. Join us in our quest to make travel effortless so it’s easier for everyone to build deeper connections, stronger teams, and unforgettable memories.
Culture is always fluid. It evolves as a business grows, along with the people who drive it forward. We seek people who have different perspectives, but shared values. Before you embark on this journey, quickly check in on whether you are aligned with our company values:
- Obsessed with Customer Needs: We earn the trust and loyalty of our customers by solving their problems.
- Do the Impossible: We solve tough problems through innovation and are inspired by unprecedented challenges.
- Build Globally, Serve Locally: We embrace a global mindset and celebrate diversity as we serve customers around the world.
- Act Like Owners: We constantly find problems to solve. Decisions are not made in isolation. We work hard, work smart, and work together.
- Constantly Change, Learn & Evolve: We flourish by adapting quickly to new challenges and by learning from everyone around us. Building something new is not always glamorous work. Roll up your sleeves, get your hands dirty, and evolve.
- Respect Above All: We are humble and treat others with the same respect we desire for ourselves. Our work culture is a safe environment where everyone is open to feedback and new ideas.
What you’ll own
- Ensure the smooth implementation of various travel technology solutions from key partners, including Sabre, Travelfusion, Compleat, Magnatech, and NDC (New Distribution Capability) Content.
- Manage orders and cases created in Sabre
- Troubleshoot technical issues related to Sabre
- Implement new PCCs and user profiles, including setup and configuration
- Manage and implement Content Aggregator products and services for our clients
- Support client requests related to QC products
- Implement QC products and services for new clients
- Implement NDC (New Distribution Capability) Content products and services
Experience to bring with you
- 5+ years experience in the Travel Industry
- Excellent communication, analytical and problem-solving skills
- Experience testing and troubleshooting product features, apps, and tools
- Strong background working with Sabre GDS (Global Distribution System)
- Consulting experience within the corporate travel space
- Ability to quickly learn new concepts and technologies and convert them into solutions
- Analytical and problem-solving aptitude
- Ability to work from either Mexico or Colombia
- Fluent in both the English and Spanish language
Let’s talk compensation
Spotnana strives to offer fair, industry-competitive and equitable compensation. Our approach holistically assesses total compensation, including cash, company equity and comprehensive benefits. Our market-based compensation approach uses data from trusted third party compensation sources to set salary ranges that are thoughtful and consistent with the role, industry, company size, and internal equity of our team. Each employee is paid within the minimum and maximum of their position’s compensation range based on their skills, experience, qualifications, and other job-related specifications.
The annual cash compensation for this role is: USD $19,200 - $21,000
Along with Equity in the form of stock options which provides partial ownership in the company so you can share in the success of the company as it grows
We are committed to fostering a diverse, inclusive environment and to encourage these values in everyone on our team. We provide an environment of mutual respect where opportunities are available without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. We believe that diversity and inclusion for people from all walks of life is key to our success as a company.