Partner Success Manager - Technology

Spotnana Technology

Spotnana Technology

Palo Alto, CA, USA
Posted on Friday, April 26, 2024

Are you ready for the best destination of your career?

Spotnana is modernizing the infrastructure for the multi-trillion-dollar travel industry. Our groundbreaking travel platform powers next-generation travel experiences for Fortune 100 companies and the world’s leading airlines, hotel chains, technology providers, and financial services firms.

We are tackling the hardest problems the travel industry has to offer, and we need your help. Join us in our quest to make travel effortless so it’s easier for everyone to build deeper connections, stronger teams, and unforgettable memories.

Culture is always fluid. It evolves as a business grows, along with the people who drive it forward. We seek people who have different perspectives, but shared values. Before you embark on this journey, quickly check in on whether you are aligned with our company values:

  1. Obsessed with Customer Needs: We earn the trust and loyalty of our customers by solving their problems.
  2. Do the Impossible: We solve tough problems through innovation and are inspired by unprecedented challenges.
  3. Build Globally, Serve Locally: We embrace a global mindset and celebrate diversity as we serve customers around the world.
  4. Act Like Owners: We constantly find problems to solve. Decisions are not made in isolation. We work hard, work smart, and work together.
  5. Constantly Change, Learn & Evolve: We flourish by adapting quickly to new challenges and by learning from everyone around us. Building something new is not always glamorous work. Roll up your sleeves, get your hands dirty, and evolve.
  6. Respect Above All: We are humble and treat others with the same respect we desire for ourselves. Our work culture is a safe environment where everyone is open to feedback and new ideas.

What you'll own:

  • Collaborate with commercial, operational, product management, and engineering teams to (1) set strategic goals and objectives related to Spotnana’s business with technology customers, and (2) manage customer product and service requirements.
  • Work closely with the technology partner team to understand their long-term vision, business needs, challenges, and implementation requirements and provide guidance and recommendations on their travel programs
  • Improve operational management systems, processes, and best practices
  • Manage the existing contracted deliverables and grow additional business
  • Manage Spotnana's performance and budget objectives with the partner
  • Develop regular reporting on volumes and establish a regular meeting and QBR pattern
  • Leverage industry knowledge and best practices to develop innovative strategies that drive value to Spotnana and tech partners
  • Act as a trusted advisor, offering insights and thought leadership to tech partners on emerging corporate trends and product developments from Spotnana and the industry
  • Collaborate with internal teams, including Product, Engineering, Travel Operations, and Customer Support, to ensure customer retention
  • Proactively share insights, industry benchmarks, and thought-provoking ideas with the partner team to help them stay ahead of the curve and make informed decisions regarding their travel programs
  • Collaborate with internal teams to develop white papers, case studies, and presentations that showcase thought leadership and provide valuable resources to the partner team and their clients

Experience to bring with you

  • 5+ years in a client-facing role, understanding of project management frameworks and customer onboarding lifecycle
  • Excellent interpersonal and communication skills, with the ability to build strong relationships with clients and internal stakeholders
  • Exceptional project management and organizational skills, with the ability to handle multiple client engagements simultaneously
  • Strong analytical and problem-solving skills, with the ability to analyze data, identify trends, and provide actionable recommendations
  • Self-motivated and proactive, with a demonstrated ability to work independently and as part of a team
  • Ability to work in an open office environment in a hybrid structure (~2-3 days a week) in Palo Alto, CA - This is not a remote-eligible role

Nice to have

  • Travel experience preferred: managing corporate travel and related reporting needs, knowledge of corporate, airline, and distribution technologies
  • Scrum Master or Product Owner certified
  • Experience working with geographically dispersed teams
  • Knowledge of Jira, Salesforce, and Figma preferred
  • Understanding of the digital API ecosystem
  • Enterprise SaaS systems

Let’s talk compensation

Spotnana strives to offer fair, industry-competitive and equitable compensation. Our approach holistically assesses total compensation, including cash, company equity and comprehensive benefits. Our market-based compensation approach uses data from trusted third party compensation sources to set salary ranges that are thoughtful and consistent with the role, industry, company size, and internal equity of our team. Each employee is paid within the minimum and maximum of their position’s compensation range based on their skills, experience, qualifications, and other job-related specifications.

The annual cash compensation for this role is: $110,000 - $130,000

We care for the people who make everything possible - our benefits offerings include:

  • Equity in the form of stock options which provides partial ownership in the company so you can share in the success of the company as it grows
  • Pre-tax and ROTH 401(k) options via Fidelity with up to a 4% company match
  • Comprehensive benefit plans covering medical, dental, vision, life, and disability effective on your hire date. We cover 100% of your employee premiums and 85% of your eligible dependents
  • Pre-tax flexible spending account options for health, dependent care and commuter expenses
  • 20 vacation days per year in additional to 10 company holidays, 4 company recharge/wellness days and an end of year company shutdown
  • Up to 26 weeks of Parental Leave
  • Monthly cell phone / internet stipend
  • Additional benefits including access to International Airlines Travel Agent Network (IATAN) membership, Pet Insurance through Fetch, Financial Wellness through Origin and SoFi, EAP through Mutual of Omaha, The Calm app through Kaiser, pre-tax parking/transit program and more

We are committed to fostering a diverse, inclusive environment and to encourage these values in everyone on our team. We provide an environment of mutual respect where opportunities are available without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. We believe that diversity and inclusion for people from all walks of life is key to our success as a company.