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IT Analyst

Spotnana Technology

Spotnana Technology

IT
Bengaluru, Karnataka, India
Posted on Wednesday, February 7, 2024

Are you ready for the best destination of your career?

Spotnana is modernizing the infrastructure of the $1.4 trillion travel industry in order to bring freedom, simplicity, and trust to travelers everywhere. With over $115M in funding from top tier investors, including ICONIQ and Madrona Venture Group, we are tackling the hardest problems the travel industry has to offer and we need your help.

Culture is always fluid. It evolves as a business grows, along with the people who drive it forward. We seek people who have different perspectives, but shared values. Before you embark on this journey, quickly check in on whether you are aligned with our company values:

  1. Obsessed with Customer Needs: We earn the trust and loyalty of our customers by solving their problems.
  2. Do the Impossible: We solve tough problems through innovation and are inspired by unprecedented challenges.
  3. Build Globally, Serve Locally: We embrace a global mindset and celebrate diversity as we serve customers around the world.
  4. Act Like Owners: We constantly find problems to solve. Decisions are not made in isolation. We work hard, work smart, and work together.
  5. Constantly Change, Learn & Evolve: We flourish by adapting quickly to new challenges and by learning from everyone around us. Building something new is not always glamorous work. Roll up your sleeves, get your hands dirty, and evolve.
  6. Respect Above All: We are humble and treat others with the same respect we desire for ourselves. Our work culture is a safe environment where everyone is open to feedback and new ideas.

About the Role

Reporting to the Head of Security, Trust & IT, this hands-on engineer will lead and develop IT services built to drive and optimize systems across established and future business processes. This role is based out of our Palo Alto office, and will support employees locally and globally.

Responsibilities:

  • Manage the day-to-day needs of the Bangalore office.
    • Manage local area network and wifi.
    • Manage conference room equipment and any special needs that may arise occasionally.
    • Manage on-location IT assets.
    • Provide in-person support as needed.
  • Act as L1 support staff and work during a defined “shift.”
    • Resolve day-to-day technical challenges, both applications and hardware support.
    • Resolve IAM and Endpoint management related issues.
    • Help define our IT support strategy, architecture, and processes.
    • Help write SOPs to make the employee experience consistent and best in class, and reduce work on L2 Support Staff.
  • You aspire to grow as an IT engineer and contribute to company-wide IT projects.
    • Educate our employees and your peers to use company tools effectively.
    • Contribute to our IT Wiki pages.
    • Participate in security incident response activities as needed.
    • Support compliance goals such as SOC2, PCI, and ISO2700.

About you:

  • 7+ years previous IT experience, preferably at a startup.
  • Strong problem-solving skills - you enjoy finding the root cause of a problem, not just a break-fix solution
  • Experience in Identity and Access Management, Endpoint management (MDM), and asset management.
  • Understand best practices to securely manage third-party SaaS applications like Slack, Google Workspace, and Notion.
  • Knowledge of computer systems, security, network and systems administration, and VoIP systems.
  • Ability to thrive in an ambiguous and fast-paced IT environment and work cross-functionality with a global team.
  • Can work collaboratively with stakeholders outside of IT and Security.
  • Time management skills with the ability to drive multiple projects forward.
  • Excellent written and verbal communication skills, with the ability to present complex technical information clearly and concisely to a variety of audiences.
  • You care about Employee Experience - you want to improve employee productivity and reduce friction with company tools and hardware.
  • You have a growth mindset. You enjoy mentoring and teaching others and are an avid learner.

We are committed to fostering a diverse, inclusive environment and to encourage these values in everyone on our team. We provide an environment of mutual respect where opportunities are available without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. We believe that diversity and inclusion for people from all walks of life is key to our success as a company.