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Lead Implementation Specialist
SevenFifty
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See open jobs at SevenFifty.See open jobs similar to "Lead Implementation Specialist" 8VC.Chicago, IL, USA
Posted on Friday, June 2, 2023
In 2016, we founded Provi as an innovative ordering solution, aimed to disrupt the 240-billion dollar alcohol industry with a product that would move beyond the constant chaos: the texts, paper stacks, missed phone calls and lost communication that has dominated the purchasing workflow between buyers and distributors for decades.
Today, Provi is better than ever. We’ve created a best-in-class ordering solution that better connects beverage alcohol professionals across 35 states and growing, with more than 750,000 product listings that make up the most expansive and trusted database of U.S. distributor portfolios.
Provi is looking for a Lead, Implementation Specialist to work alongside our Director of Operations, Manager of Enterprise Implementations, and Implementation Project Manager to deliver on key project milestones for end users and implement Provi to our National Accounts. In addition, you will be responsible for assisting in the continual improvement of our processes and internal operations. In this role, you will be working directly with our customers, and internally amongst our various departments.
What you'll be doing
- Directly manage, mentor, and train a team of Implementation Specialists while still being a key contributor on the National Accounts team (Player/coach)
- Regularly report on and share the team’s current activities, successes, and any roadblocks that need to be addressed to the Director of Operations.
- Serve as the SME of the account build process, answering questions from clients as they arise as well as assisting cross-functional teams when necessary.
- Closely partner with the Project Manager to ensure key milestone dates are achieved for all assigned projects.
- Ensure complete accuracy for all new account builds, while also balancing other priorities.
- Maintain a log of all issues and lessons learned for all new account builds, and partner with the Project Manager to incorporate them into the post-project internal debrief
- Develop and document best practices, processes, and procedures for the team based on learnings from previous onboardings
- Work cross-functionally to highlight and solve customer issues that pertain to product features, as well as for recommendations on enhancements
- Perform periodic reviews of national accounts in Provi Admin to ensure consistency in naming conventions, removing/merging duplicate or unused accounts, and reporting QA errors to the Data Content team for resolution.
What we are looking for
- Previous Similar Experience - 3+ years of experience guiding an Implementation Team in a leader / delivery capacity - holding team members accountable to their project tasks while also being a key contributor to helping the team achieve its goals.
- Organization and Knowledge Management – In order to navigate the successful onboarding of hundreds of new Provi users, meticulous attention to detail is required.
- Technically Savvy - Proficient in working in shared databases, cloud-based software, Excel/Google Sheets, PowerPoint/Google Slides, organizing large data sets and being able to draw conclusions from it, and quality assurance traits to ensure 100% accurate data.
- Problem Solver & Resourceful – During the process of setting up a new customer, at least a couple of things are bound to go wrong. Because of this, the Lead Implementation Specialists must be resourceful, know how to track down answers and guide the team in the right direction.
- Solutions Oriented –The Lead Implementation Specialist needs to be a good problem solver with the ability to formulate a solution.
- Flexibility and Adaptability - Demonstrated ability to adapt and be flexible in a fast-paced work environment with evolving priorities.
- Customer Service – This role will regularly interact with some of Provi’s largest retail customers, and it is important that they all feel like they are a priority.
Frequently cited statistics show that women and underrepresented groups apply to jobs only if they meet 100% of the qualifications. But guess what? No one ever meets 100% of the qualifications. Trust your experience and apply!
What you can do at Provi:
Make an impact: Work directly with the management team to help grow the business.
Find your groove and grow: Provi keeps growing and you should too. Expand your skill set, diversify your experience and develop along with us.
Enjoy competitive benefits: Health, Dental, Vision, 401K with match, Commuter Perks, Long/Short Term Disability, Employee Assistance Program, Unlimited PTO and ½ day Fridays in the Summer.
Be a part of something big: Join a dynamic and innovative team that is working to change a major industry.
Provi is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
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This job is no longer accepting applications
See open jobs at SevenFifty.See open jobs similar to "Lead Implementation Specialist" 8VC.