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Logistics Coordinator, Customer Service
Saronic Technologies
Customer Service, Operations
Austin, TX, USA
Posted on Nov 9, 2024
Saronic Technologies is a leader in revolutionizing defense autonomy at sea, dedicated to developing state-of-the-art solutions that enhance maritime operations for the Department of Defense (DoD) through autonomous and intelligent platforms.
We are seeking a Logistics Coordinator on our customer service and support team responsible for managing deliveries, returns and exchanges with our customers. Day-to-day duties will range from working with logistics partners to schedule shipments, communicating updates to internal and external partners, coordinating customer acceptance sign offs and maintaining documentation for vessels. You will operate closely with our logistics, service and support teams.
An ideal candidate will have experience with military freight operations
Responsibilities
- Customer Relationship Management: Build relationships and act as the primary point of contact for general shipment status inquiries and related inbound support contacts to Saronic.
- Communication: Provide regular updates to internal teams regarding shipment status, potential delays, and other critical information.
- Documentation and Compliance: Ensure that all logistics activities meet relevant regulations and standards, including DoD requirements. Maintain accurate records of shipments, inventory, and other logistical documentation.
- Problem-Solving: Identify and address logistics-related issues quickly. Develop and implement contingency plans to manage risks and maintain operational continuity.
Qualifications
- High school diploma or equivalent. Additional certifications or training in logistics or supply chain management are a plus but not required.
- 3-5 years of experience in logistics coordination or supply chain management. Experience in high-tech or defense-related industries is a plus but not necessary.
- Experience working with Salesforce CRM
- Proficiency in logistics management software and MS Office Suite.
- Ability to analyze data and generate actionable reports.
Benefits
- Medical Insurance: Comprehensive health insurance plans covering a range of services
- Saronic pays 100% of the premium for employees and 80% for dependents
- Dental and Vision Insurance: Coverage for routine dental check-ups, orthodontics, and vision care
- Saronic pays 99% of the premium for employees and 80% for dependents
- Time Off: Generous PTO and Holidays
- Parental Leave: Paid maternity and paternity leave to support new parents
- Competitive Salary: Industry-standard salaries with opportunities for performance-based bonuses
- Retirement Plan: 401(k) plan
- Stock Options: Equity options to give employees a stake in the company’s success
- Life and Disability Insurance: Basic life insurance and short- and long-term disability coverage
- Additional Perks: Free lunch benefit and unlimited free drinks and snacks in the office
Saronic does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.