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About the Role

The revenue funnel at Rocketlane consists of 3 main functional teams -

1. Marketing - Demand Generation team (all channels inbound), Events (trade shows, round tables & webinar) and Content

2. Sales - Account Executives (AEs), Solution Engineers (SEs), Business Development Representatives (BDR) & Sales Development Representatives (SDR)

3. Post sales - Professional Services (Onboarding & implementation), Product Support & Customer Success.

The RevOps teams sits between all functional teams and the leadership

Responsibilities

• Performance Monitoring and Data Analysis:

  • Partner with Operations on goal setting, tracking and reporting

  • Regularly monitor performances of teams, projects and team members.

  • Coordinate with different functions on data, crunch numbers for internal stakeholders

• Data Management & Dashboarding:

  • Create, design and publish different dashboards for different teams, stakeholders and executive

  • Maintain and update the dashboard on weekly, and a monthly basis

• Business Analysis and Insights Generation:

  • Perform Ad Hoc analysis on data to derive actionable insights

  • Utilise past trends to forecast support tickets, upsell opportunities, churn and other metrics as required.

  • Craft compelling narratives that tie insights to business objectives.

• Process Improvement & SOP Development:

  • Ideate and strategize with the RevOps & Post-Sales team to identify opportunities for improving existing processes.

  • Develop and implement Standard Operating Procedures (SOPs) to enhance operational efficiency across the organisation.

  • Communicate with internal stakeholders and get the relevant teams to adopt the updated processes.

Qualifications

Functional -

• 2+ year or more in reporting, dashboarding, business analysis or Operations role.

• Strong analytical and quantitative skills.

• Ability to synthesise data and extract key insights

• Experience in the SaaS or related fields is a plus

• Excellent communication skills for effective collaboration with cross-functional teams

• Experience in performance monitoring and analysis
  
  Technical -

• Advanced knowledge of Excel. SQL is a plus

• Working experience on Salesforce or Hubspot. Having a Salesforce Admin certification is an advantage.

• Experience in building dashboards on Tableau (higher preference) or Power BI is a plus

• Working knowledge of python is a plus

Personal Characteristics

• Detail-oriented and organised, with exceptional prioritisation skills

• Strong work ethic, passion, and creativity

• The ability to work and thrive in a fast-paced, rapidly changing work environment

• A “roll up your sleeves and get things done” attitude, coupled with the ability to consistently give/receive feedback

Perks & Benefits

• Great opportunity: Rocketlane genuinely cares about everyone we hire. You’ll learn new things and grow no matter how experienced you are; you will be working with founders and leaders who have more than three decades of collective experience in B2B SaaS sales.

• Great team: Work with a world-class, high-velocity team that truly embodies the values of empathy, curiosity, and customer-centricity. Check out the MTT (Meet The Team) videos on our LinkedIn.

• Great culture: An open, fun, and exciting startup culture that empowers its people to champion big problems with the freedom to think and innovate.

• Growth: You are the first hire in CS Ops function and would be pivotal in the growth of the function.

• Impact: You get to be part of a global, passionate team in a fast-paced and growth-oriented environment. The team has a work philosophy of being high on ambition, ownership, and a bias for action.

How to apply -