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WHO WE ARE

We are changing how EMS navigates care! RightSite partners with EMS on-site to connect non-emergent patients with a Telehealth ER Doctor and navigate them to the right site of care. Patients instantly access an ER Telehealth Doctor and a Patient Navigator who provide a trusted, genuine human connection in a time of need. EMS becomes more available for critical emergencies while we deliver higher quality care at a lower cost and better experience for everyone.

WHO YOU ARE

RightSite Health is seeking a Head of EMS Account Management to lead our national EMS Account Management team. This leader functions much like a manager overseeing a group of high‑performing pharma reps, bringing discipline, structure, and strong field‑team leadership into a fast‑growing EMS‑partnership environment. The role is responsible for coaching, developing, and holding EMS account managers accountable for call performance, coordination with our Care Team, and measurable outcomes across all EMS agencies we serve.

A DAY IN THE LIFE

• Lead, coach, and develop a team of EMS Account Managers, modeled after a pharma‑manager structure, or similar
• Establish clear, measurable goals for each EMS agency and EMS Account Manager team member, with weekly and monthly performance reviews
• Own the execution of the RightSite change‑management framework across EMS implementations and ongoing operations
• Ensure every EMS agency has a clear adoption plan and works closely with RightSite to execute it successfully.
• Work closely with EMS agencies as they navigate workflow and cultural change, bringing deep curiosity and strong problem‑solving instincts
• Rapidly experiment with new tactics in the field, scale winning approaches across all agencies, and quickly sunset experiments that do not work
• Ensure consistent adoption of best practices and execution standards across the entire AM team
• Partner internally with EMS Sales, Care Team, and Marketing teams to ensure EMS partners achieve target call‑volume, referral appropriateness, and RightSite activation performance
• Ensure RightSite’s Brand Promise is delivered by building strong, trust‑based EMS relationships, modeling the relational field strategies that have long defined high‑performing hunter/farmer strategic sales teams
• Drive action, continuity, and accountability across all EMS agency engagements, ensuring each agency moves through implementation and adoption milestones on schedule
• Maintain a strong operational rhythm, including structured field visits, agency reviews, and performance dashboards

SUCCESS IN THE ROLE LOOKS LIKE

• Maintain a strong operational rhythm, including structured field visits, agency reviews, and performance dashboards
• This leader ensures agencies don’t just sign contracts, but fully operationalize RightSite as a trusted extension of their 911 ecosystem, not just to drive volume, but to deliver reliable, high-quality outcomes
• EMS agencies reach their non-emergent redirection goals that drive value to the agency
• Every EMS agency has a clear adoption plan anchored in change management milestones, and works with RightSite to execute it
• Account Managers consistently hit measurable goals for call‑volume gains, referral quality, and agency engagement
• Field experiments produce fast learning cycles, with winning tactics scaled across all markets.
• EMS partners see RightSite as a trusted operational ally that helps them modernize non‑emergent 911 response

• Experience managing field‑based account or sales teams, ideally in pharma, medical devices, or healthcare software or services
• Ability to drive awareness, readiness, adoption, and sustained behavior change across agency initiatives using a consistent approach
• High degree of intellectual curiosity, especially about EMS operations, 911 workflows, and frontline change dynamics
• Willingness and inventiveness for continual experimentation
• Strong action orientation with a bias toward rapid testing, iteration, and improvement
• Ability to synthesize field learnings and convert them into standard operating processes adopted across all teams
• Excellent relationship‑building skills with external partners and internal stakeholders
• Comfort working in fast‑paced, high‑growth startup environments
• High personal drive, motivation for success, and demonstrated history of achieving ambitious targets

We hire extraordinary employees who thrive in an environment based on our 6 Guiding Values. Benefits of working with us include:

• The opportunity to help build an Account Management team from the ground up
• Competitive compensation
• Market-competitive healthcare coverage, including medical, dental, vision, life, and disability
• The opportunity to work alongside talented and professional colleagues with the ability to grow
• The opportunity to work with a company rooted in its Values

OUR GUIDING VALUES

At RightSite Health, we do more than profess our values. We practice them through an agreed-upon and shared set of behaviors that make up our DNA. We are clear about what is important to us, and we take care that our intentions, words, thoughts, and behaviors align with those values.

Teamwork: We have the courage to ask for help and fearlessly share information with team members. We are driven to help each other and share in the wins and losses.

Integrity: We are respectful, genuine, and openly hear and speak the truth. We are confident in our own abilities, but we think of others first.

Customer Focus: We deliver value and treat our customers with the same care, compassion, and empathy we would expect ourselves. We are committed to improving the lives of our customers, their customers, and each other.

Tenacity: We recognize ambiguity and discomfort are part of success, and approach change with positivity. We accept adversity, overcome obstacles, and never give up.

Ownership: We take personal accountability for our actions and results and focus on solving the problem instead of assigning blame. We are free to place bets and embrace failure for its feedback and experiences.

Critical Thinking: We start with why, listen carefully and investigate thoroughly before drawing conclusions. We think slow, not fast, in search of elegant and simple solutions.