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WHO YOU ARE

Reporting to the Vice President of Navigation Services, the role of the RightSite Link Navigator is to provide both outbound and inbound video, telephonic, and text navigation and support to patients needing non-emergency care. The ideal candidate will be able to accept ownership for effectively solving patient issues, inquiries, and keeping patient satisfaction at the core of every decision and behavior. Because we partner with EMS teams, we provide support from 6:00am - 10pm CST Monday through Friday. The two shift times are are 5:30am - 2:00pm and 1:30pm - 10:00pm.

RightSite Health offers the brand promise of helping people with non-emergent needs find the best in-network, non-Emergency Room provider. RightSite Link’s Navigators play a huge role in keeping this promise. The RightSite Link Navigator drives RightSite Health’s value proposition of helping people find the right site of care in a timely manner. If this sounds like you, keep reading and contact us to learn more!

PRINCIPAL RESPONSIBILITIES

● Lead the episode coordination to ensure the member is properly assessed for non-emergency conditions, proper determination of appropriate non-ER providers for in-network services, and scheduling of round-trip, non-ambulance transportation

● Complete required follow-up calls with members to ensure successful treatment and round-trip transportation were delivered, and a satisfaction survey was performed

● Offer navigation and advocacy for any identified SDoH, providing solutions to the member

● Accurately document all member activity using the RightSite Link CRM system

● Find, solve and connect patients to appropriate resources

● Attend ongoing RightSite required training, integrate new skills, and modify customer/member interactions