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Leisure Supervisor



People & HR, Operations
United States
Posted on Friday, May 12, 2023
About Us
Revinate is one of the largest and most innovative providers of direct revenue-generating solutions in the hospitality industry. Revinate's mission is to deliver hoteliers scalable direct revenue and profits from data-driven solutions that cultivate deeper relationships with guests. Revinate’s Direct Booking Platform helps capture, convert and retain guests with strategies and services that maximize direct booking revenue. This combination maximizes the lifetime value of each guest through personalized and targeted campaigns across the guest journey. Revinate Marketing has won 1st place for Hotel CRM & Email Marketing in the HotelTechAwards five years in a row!
Role Overview
A Leisure Supervisor is a team-oriented and dedicated supervisory position that is responsible for providing leadership, guidance, development, motivation, and support to a team of Revinate's Contact Center Reservation Sales Professionals (RSPs). A RezForce Supervisor is a multi-faceted role that is responsible for driving both individual and team results through effective communication and coaching in one-on-one meetings, monitoring and driving performance in sales and quality, analyzing individual and team performance trends and optimizing overall performance. This role is supports his/her Team Members in a virtual, work-at-home team environment.
Compensation Band: $55,000 - $64,000

What You’ll Do (Responsibilities)

  • Support and assist in the achievement of:
  • Projected Sales
  • Service Levels
  • Quality Objectives
  • Client Relationship Management
  • Leadership and Business Management
  • Leadership Qualities
  • Initiative - Consistently action/leadership-oriented; exceptional resourcefulness and visible; results-oriented and performance-driven
  • Attendance - Always regular and prompt, volunteers for assignments, as needed
  • Values - Follows and perpetuates the company values in all actions and activities
  • Accuracy - Never need to double-check any work completed
  • Organization - Plans ahead, documents and communicates well, world-class office space
  • Cooperation/Teamwork - Has developed solid relationships with co-workers; extremely cooperative with all Revinate departments; supports management and seeks to build a unified team

What You’ll Bring

  • High School diploma or equivalent
  • At least two (2) years of sales and/or hospitality industry experience
  • Previous experience leading a sales team preferred
  • Must be adaptable to changes in schedule in order to align with business needs
  • Ability to self-direct and self-manage
  • Flexibility to maneuver between departments, as needed
  • Strong PC usage skills and experience
  • Ability to coach, mentor, and lead others effectively
  • Management/Supervisory experience highly desired
  • Language Skills
  • Math Skills
  • Reasoning Ability
  • Physical Demands
  • Work Environment
Excited?! Want to learn more? Apply Now!
Our Core Values:
One Revinate - United & Strong, on a single mission together
Built on Trust - It’s the foundation of everything we do
Expect Amazing - We think, dream & deliver big
Customer Love -- When the customer wins, we win
Make it Simpler -- Apply it to everything we do
Hungerness -- Feel it, follow it, be relentless about our success
Grounded in Gratitude - We’re glad to be here & make the most of every day
Revinate Inc. provides Equal Employment Opportunity to all employees and applicants for employment without regard to race, color, religion, gender identity or expression, sex, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Revinate complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.
Revinate is not open to third party solicitation or resumes for our posted FTE positions. Resumes received from third party agencies that are unsolicited will be considered complimentary.
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