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Mission Solutions Specialist
Reveal Technology
Customer Service
United States · Remote
Posted on Apr 15, 2026
About Reveal Technology
Founded in 2019, Reveal is a dynamic startup revolutionizing field operations by delivering software tools and intelligence to operators in remote, disconnected, and extreme environments. Reveal is the Digital Arms Room for the Modern Warrior — providing the tactical intelligence and automation platform for physical, human, and digital terrain at the edge.
Our flagship products include Farsight, a 3D processing and mission planning platform that transforms complex terrain into operational advantage, and Identifi, a secure identity verification solution designed for rapid, trusted identification in dynamic environments. In 2026, Reveal expanded its software portfolio to include Chronos and Anomaly 6, further strengthening its capabilities across the modern battlefield.
Reveal exists to serve defense, security, and public safety missions where time is compressed, information is contested, and precision matters. We are scaling our team and technology to meet the accelerating demands of modern warfare and national security.
About the Role
The Mission Solutions Manager works directly with operational users, engineers, and product teams to deploy and support Reveal’s identity verification platform in real-world environments.
In this role, you will help customers integrate Identifi into their operational workflows, train users on platform capabilities, and ensure the system performs reliably during demonstrations, deployments, and mission support activities.
You will act as the bridge between operators in the field and engineers building the technology, translating real-world operational needs into product improvements while helping customers successfully deploy Reveal’s identity verification platform.
In this role you may find yourself demonstrating biometric identity verification capabilities to a defense partner, helping an operational unit integrate Identifi into their identity collection workflow, or working with engineers to resolve issues discovered during field deployments in austere environments.
Responsibilities
- Support Operational Deployments: Work directly with customers and mission users to deploy and operationalize Reveal’s Identifi platform, supporting demonstrations, evaluations, and field deployments while providing structured feedback to engineering and product teams.
- Customer Engagement & Mission Support: Lead technical demonstrations and briefings for defense, security, and public safety organizations while building strong relationships with operational users and assisting with troubleshooting and issue resolution.
- Product Feedback & Field Insight: Collect and synthesize feedback from operational users and mission partners to inform product development, improve system reliability, and identify new operational use cases.
- Workflow Development: Collaborate with customers, resellers, and OEM partners to design repeatable operational workflows that integrate Identifi into mission environments and document those workflows for future deployments.
- Support Business Development: Assist go-to-market efforts by supporting demonstrations, pilot programs, and evaluation events while helping customers understand how Reveal’s technology supports mission requirements.
Requirements
- Experience supporting or deploying technical systems in operational environments.
- Ability to work independently, plan priorities, and deliver results with minimal supervision.
- Strong written and verbal communication skills, including the ability to translate technical concepts between engineers and operational users.
- Experience working with Biometrics Collections platforms in an operational environment and/or experience working with Intelligence Collections Platforms/Analysis.
- Comfort working directly with customers and operational users.
- Ability to travel approximately 40% to support customer demonstrations, deployments, and evaluations.
Nice to Haves
- Exposure to ATAK and GIS data visualization programs (preferred).
- Experience with Biometrics Collection and Analysis use cases (preferred).
- Previous Solutions Architect and/or Technical Customer Support experience(preferred).
- Experience working with networked systems or tactical networking environments (IP-based radios, mesh networks, or IP configurations across multiple operating systems) (preferred).
- FAA Part 107 (preferred).
Backgrounds That Translate Well to This Role
- Military operational support roles
- Intelligence community technical support positions
- Tactical communications or networking roles
- Human Intelligence Collection and Analysis
- Field technology deployment or sustainment
- Veterans and transitioning service members are strongly encouraged to apply.
Compensation
- Salary (85,000 - $105,000) + Equity
- Salary is determined by the applicant's experience, knowledge, skills, abilities, internal equity, and alignment with market data.
Benefits
- Medical, Dental, Vision coverage
- HSA/FSA options
- Parental Leave
- 401(k): 100% match for the first 6% contributed
- Unlimited Paid Time Off
- Home Office Stipend
This position will be open on or our website until it is successfully filled. To submit your application, please click the “Apply” button and follow the steps as directed.
Proof of identity and eligibility to work in the United States is required for all hires.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Note: This job posting is intended for direct applicants only. We do not accept any unsolicited applications and request no outside recruiters contact us regarding this role.