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Director of People Operations



People & HR, Operations
Atlanta, GA, USA
Posted on Wednesday, August 9, 2023

About Reserv

Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike.

We have ambitious (but attainable!) goals and need people who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges in claims sounds exciting, we can’t wait to meet you.

About the Role

As the Director of People Operations at Reserv, you will play a pivotal role in shaping our organization's human resources functions. Your responsibilities will encompass a wide spectrum of HR activities, from talent acquisition coordination to managing our PEO partner and HRIS system. We're seeking an experienced professional who can not only manage the nuts and bolts of HR processes but also build a cohesive culture among a diverse remote workforce. Your ability to communicate effectively at various organizational levels and your comprehensive HR background will be essential in ensuring the success of our team.

Who you are

  • A seasoned HR professional with 5+ years of diverse experience across all HR domains
  • Expertise in talent acquisition coordination, including collaboration with external stakeholders and internal interview panels
  • Proficient in managing a PEO partnership, encompassing work authorization, immigration, and interactions with support teams
  • Skilled in overseeing HRIS systems, automation, and maintaining HR data accuracy
  • Experienced in managing performance reviews and benefits enrollment processes
  • Effective communicator capable of adapting communication style for executives, professionals, and hourly workers
  • A culture builder who can foster cohort cohesion within a remote workforce
  • Well-versed in addressing a wide range of HR matters, from payroll and benefits to conflict resolution and harassment claims
  • Previous experience in fintech/insurtech settings
  • Prior experience in HR teams of less than 10 people, ideally as a second-in-command to the HR leader, with experience building strategy and executing across all HR domains

What we need

We need you to do all the things typical to the role:

  • Lead all aspects of talent acquisition, including managing relationships with external agencies and coordinating interview panels
  • Oversee the PEO partnership, collaborating on work authorization, immigration, and addressing team inquiries
  • Manage HRIS system functionalities, ensuring automation and maintaining data accuracy
  • Supervise performance review processes and benefits enrollment
  • Demonstrate diverse communication skills to engage with executives, professionals, and hourly workers
  • Foster a unified culture and sense of belonging among a remote workforce
  • Handle a wide spectrum of HR matters, from payroll and benefits to conflict resolution and harassment claims to team-building
  • Drive the execution of employee surveys and initiatives to enhance employee engagement
  • Uphold company policies and regulatory requirements, ensuring data privacy and confidentiality
  • Bachelor's degree or equivalent; HR certifications are a plus
  • Minimum 5 years of experience in HR roles encompassing various domains
  • Background in fintech/insurtech with exposure to diverse employee profiles (executives, salaried professionals, hourly workers)
  • Proficiency in HRIS systems and related software applications
  • Exceptional communication and interpersonal skills
  • Strong organizational and time management capabilities
  • Experience in managing HR teams of less than 10 people
  • Empathy, patience, and resilience in handling employee matters
  • Ability to adapt to a dynamic and evolving environment
  • A track record of building and maintaining a cohesive culture among remote workers
  • Generous health-insurance package with nationwide coverage, vision, & dental
  • 401(k) retirement plan with employer matching
  • Competitive PTO policy – we want our employees fresh, healthy, happy, and energized!
  • Generous family leave policy
  • Work from anywhere to facilitate your work life balance paired with frequent, regular corporate retreats to build team cohesion, reinforce culture, and have fun
  • Your choice of Windows or Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder!

At Reserv, we value diversity and believe that a variety of perspectives leads to innovation and success. We are actively seeking candidates who will bring unique perspectives and experiences to our team and welcome applicants from all backgrounds to apply. If you believe you are a good fit for this role, we would love to hear from you!