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Channel Operations Senior Analyst

Ramp

Ramp

IT, Operations
New York, NY, USA · Remote
Posted on Tuesday, January 23, 2024

About Ramp

Ramp is the ultimate platform for modern finance teams. Combining corporate cards with expense management, bill payments, vendor management, accounting automation and more, Ramp's all-in-one solution is designed to save businesses time and money, and free finance teams to do the best work of their lives. Our mission is to help build healthier businesses, and it’s working: over 15,000 businesses on Ramp to save an average 5% and close their books 8x faster.

Founded in 2019, Ramp powers the fastest-growing corporate card and bill payment platform in America, and enables tens of billions of dollars in purchases each year.

Ramp's investors include Founders Fund, Stripe, Citi, Goldman Sachs, Coatue Management, D1 Capital Partners, Redpoint Ventures, General Catalyst, and Thrive Capital, as well as over 100 angel investors who were founders or executives of leading companies. The Ramp team comprises talented leaders from leading financial services and fintech companies—Stripe, Affirm, Goldman Sachs, American Express, Mastercard, Visa, Capital One—as well as technology companies such as Meta, Uber, Netflix, Twitter, Dropbox, and Instacart. In 2023, Ramp was named Fast Company’s #1 Most Innovative Company in North America, LinkedIn’s #1 Top Startup in the U.S., a CNBC Disruptor, and a TIME100 Most Influential Company.

About the Role

We are looking for an Analyst, Channel Operations to help drive Ramp’s next phase of growth! You’ll be a key partner in taking the Channels and Partnerships organizations to the next level, providing valuable analytical insights to support Channel and Partnerships leadership, facilitating seamless operational processes, and maintaining partner data integrity within our internal sales systems. You’ll work directly with our Sales, Partnership, and cross-functional leadership to drive mission-critical, cross-functional projects across the organization.

Reporting to the Manager, Channel Operations, this role demands an exceptionally organized, proactive, analytical, and detail-oriented individual.

What You’ll Do

  • Analyze and advise on improvements in the Channel and Partnerships process, Channel execution, data cleanliness, target attainment, and systems to boost productivity

  • Design, develop & deliver robust and scalable reporting in Salesforce & Looker

  • Own cross-functional initiatives end to end; manage multiple stakeholders across Strategic Finance, Sales Leadership, Revenue Ops, and Growth Marketing

  • Perform ad hoc analysis driving actionable insights on sales initiatives

  • Develop strong collaborative relationships with key stakeholders in Sales, Finance, Marketing, and other key teams across the company

  • Own the Channel Forecasting & Planning process from data integrity and Salesforce hygiene to reporting and surfacing trends & insights to Channel & Partnerships Leaders

What You’ll Need

  • Minimum 1-3 years of experience in B2B SaaS or Fintech sales operations

  • Ability to translate stakeholder requests into requirements to surface impactful end-state analyses and reports

  • Experience supporting the maintenance and build-out of performance metrics, dashboards, and reports in Salesforce & Looker

  • Excellent communication and analytical skills; Comfortable presenting data and providing recommendations with confidence to senior-level partners, even when there is ambiguity involved

  • Comfortable in a fast-paced, dynamic environment with the ability to meet multiple deadlines, manage time effectively, and focus on the highest priorities

  • Working knowledge of key B2B SaaS Tech Stack (Salesforce, Outreach, Looker, etc)

  • You are curious and have a “get things done” mentality; you can dissect problems, identify solutions, and drive these solutions to completion with a high degree of autonomy

  • Working knowledge of B2B funnel reporting, including stages (MQL, pipeline, etc.) and SFDC structure/reporting

Nice-to-haves

  • Experience as a SFDC administrator

  • Experience implementing a PRM or Partner Portal

  • Experience in high-growth startups and/or high-growth technology companies

  • Experience in strategy consulting, private equity, or Investment Banking

  • Passion for or curiosity to learn about financial technology

  • Experience with Looker or equivalent BI Tools

Benefits (for U.S.-based full-time employees)

  • 100% medical, dental & vision insurance coverage for you

    • Partially covered for your dependents

    • One Medical annual membership

  • 401k (including employer match on contributions made while employed by Ramp)

  • Flexible PTO

  • Fertility HRA (up to $5,000 per year)

  • WFH stipend to support your home office needs

  • Wellness stipend

  • Parental Leave

  • Relocation support

  • Pet insurance