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Senior Technical Support Engineer



Software Engineering, IT, Customer Service
Bengaluru, Karnataka, India
Posted on Thursday, May 11, 2023
Quince was started to challenge the existing idea that nice things should cost a lot. Our mission was simple: create an item of equal or greater quality than the leading luxury brands and sell them at a much lower price.
EVERYONE SHOULD BE ABLE TO AFFORD NICE THINGS. Quality shouldn’t be a luxury. We’re proud of our mission to bring the world’s highest quality goods to people at affordable prices.
QUALITY IS MORE THAN MATERIALS. True quality is a combination of premium materials and high production standards.
WE FOCUS ON THE ESSENTIALS. From the perfect crewneck sweater to hotel quality sheets, we're all about high quality essentials that bring enjoyment to daily life.
WE’RE INNOVATING TO MAKE UNREAL PRICES A REALITY. Our uniquely developed factory-direct model lets us offer exceptionally high quality goods for much lower prices than our competitors.
ALWAYS A BETTER DEAL. We believe in real price transparency, for both our customers and factory partners. This way, everyone gets a better deal.
FAIR FACTORIES. We are committed to working with factories that meet the global standards for workplace safety and wage fairness.
Quince is a retail and technology company co-founded by a team that has extensive experience in retail, technology and building early stage companies. You’ll work with a team of world-class talent from Stanford GSB,, D.E. Shaw, Stitch Fix, Urban Outfitters, Wayfair, McKinsey, Nike etc.
The ideal candidate is a self-starter, problem-solver and successful in combining technology and data into best-in-class outcomes. The candidate is energized by solving complex business problems and consistently effective in making high-judgement decisions at rapid pace amidst the frequent ambiguity that comes with charting a course of action with no precedent. Moreover, the ideal candidate is energized by an environment where strategy, innovation and decision-making are intentionally distributed, where candor, speed and data are highly valued and colleagues at all levels hold each other to unusually high standards on behalf of Quince customers.
Job Summary:
We are looking for a highly motivated Technical Support Specialist to join our e-commerce logistics team. As a Technical Support Specialist, you will be responsible for providing technical support and troubleshooting for our e-commerce logistics backend system. You will work closely with our operations and engineering teams to ensure that our system is running efficiently and effectively.

Key Responsibilities

  • Respond to technical inquiries from internal stakeholders, customers, and vendors related to our e-commerce logistics backend system
  • Troubleshoot issues and provide timely resolution to technical problems
  • Collaborate with our engineering and operations teams to identify and resolve technical issues
  • Develop and maintain technical documentation related to our e-commerce logistics backend system
  • Provide training and guidance to end-users to ensure they are able to use the system effectively
  • Continuously monitor the system to identify potential issues and proactively implement solutions to prevent downtime or delays
  • Work with third-party vendors to ensure that their systems are integrated with our e-commerce logistics backend system
  • Participate in the planning and implementation of new features and functionality for our e-commerce logistics backend system


  • Bachelor's degree in Computer Science, Information Technology, or a related field4+ years of experience in technical support or a related field from this domain
  • Knowledge of e-commercelogistics and supply chain managemen
  • tExperience troubleshooting software systems and networks
  • Strong problem-solving skills and attention to detail
  • Excellent communication skills, both verbal and written
  • Ability to work in a fast-paced environment and manage multiple tasks simultaneously
  • Experience with SQL and programming languages such as Python is a plus
  • Familiarity with ChatGPT & similar tools is a plus
If you are passionate about technology and logistics and want to work in a dynamic and challenging environment, we encourage you to apply for this exciting opportunity.
Quince seeks to build high-performing teams of people from various experiences and backgrounds who can collectively push our company into new realms. We seek a diverse pool of applicants and consider all qualified candidates regardless of race, ancestry, color, gender identity or expression, sexual orientation, religion, national origin, citizenship, disability, Veteran status, marital status, or any other protected status. If you have a special need or disability that requires accommodation, please let us know.