Partner Excellence Director - Americas



Posted on Tuesday, October 19, 2021
Quince was started to challenge the existing idea that nice things should cost a lot. Our mission was simple: create an item of equal or greater quality than the leading luxury brands and sell them at a much lower price.
EVERYONE SHOULD BE ABLE TO AFFORD NICE THINGS. Quality shouldn’t be a luxury. We’re proud of our mission to bring the world’s highest quality goods to people at affordable prices.
QUALITY IS MORE THAN MATERIALS. True quality is a combination of premium materials and high production standards.
WE FOCUS ON THE ESSENTIALS. From the perfect crewneck sweater to hotel quality sheets, we're all about high quality essentials that bring enjoyment to daily life.
WE’RE INNOVATING TO MAKE UNREAL PRICES A REALITY. Our uniquely developed factory-direct model lets us offer exceptionally high quality goods for much lower prices than our competitors.
ALWAYS A BETTER DEAL. We believe in real price transparency, for both our customers and factory partners. This way, everyone gets a better deal.
FAIR FACTORIES. We are committed to working with factories that meet the global standards for workplace safety and wage fairness.
Quince is a retail and technology company co-founded by a team that has extensive experience in retail, technology and building early stage companies. You’ll work with a team of world-class talent from Stanford GSB,, D.E. Shaw, Stitch Fix, Urban Outfitters, Wayfair, McKinsey, Nike etc.
The ideal candidate is a self-starter, problem-solver and successful in combining technology and data into best-in-class outcomes. The candidate is energized by solving complex business problems and consistently effective in making high-judgment decisions at rapid pace amidst the frequent ambiguity that comes with charting a course of action with no precedent. Moreover, the ideal candidate is energized by an environment where strategy, innovation and decision-making are intentionally distributed, where candor, speed and data are highly valued and colleagues at all levels hold each other to unusually high standards on behalf of Quince customers.
Partner Excellence Director - Americas will report directly to the Head of Supply Chain and Sourcing. At the core, this role is about delighting consumers and driving profitable growth by building and scaling our Americas source base across Apparel, Home and Jewelry categories.
Quince has proven the consumer value proposition in multiple categories (e.g. Cashmere, Jewelry and Bedding, among others) and has built a loyal, repeat consumer base. We want to build on that value proposition by both expanding assortment and driving excellence in operating our M2C supply chain model with our partners across an array of apparel categories and jewelry.
At Quince, we believe that our Manufacturing Partners are critical members of the Quince team and we take a partnership approach that involves:
* Scouting - Identifying and building relationships with high-quality partners that want to run Quince's innovative model;
* Drafting - Helping potential partners understand Quince's model and ensuring that the supply chain economics support radical pricing for our consumers while maintaining Quince's expectations on Quality and Ethics;
* Training Camp - Training our partners in the Quince offense, setting mutual goals and readying them to run the Quince offense;
* Game Day - Executing the Manufacturer to Consumer (M2C) Quince model of rapid replenishment to ensure availability of high-quality products to consumers while managing inventory and cash flows;
* Post-Season - Reviewing performance with our partners and continuing to improve on the M2C model.
The person in this role will be an innovator at heart leveraging the attributes below:
* Strong and Structured Problem Solver
* Data driven decision maker
* Deep understanding of supply chain economics, especially within the jewelry and apparel space
* Able to leverage technology to build and scale the offense
* Quick and independent learner
* Strong Communicator
* Collaborative

Key responsibilities & example deliverables

  • Develop and execute category supply chain strategy, including multi-sourcing for Apparel, Jewelry and Selected Home products;
  • Onboard partners onto the Quince model and coach them to operate in a rapid replenishment, M2C environment;
  • Coach partners on Quince OS - Operational (Rapid LT, consumer-oriented), Financial Model (high ROIC) and Technical (Vendor Portal)
  • Catalog Expansion: In conjunction with Merchants and PD, launch NPC-approved new styles and colors
  • Drive Operational Excellence: High Quality (<0.5% defect), Fast and accurate (Replenishment Lead Time < 14 days), Available (>99% in-stock) and Margin Accretive performance
  • Conduct Quarterly Business Reviews with management of each partner - Strategy, Business Highlights, Performance, Areas for improvement

Key requirements

  • 10+ years of Strategic Sourcing or Procurement, or Supplier Management experience
  • Deep set of partner factory connections within the Americas region (US, Canada, Latin America), specifically within jewelry and apparel categories.
  • Product obsessed with experience in leveraging factories/vendor expertise to design, cost engineer, and bring products to market.
  • GM mindset with a supply chain background and manufacturing (lean/ JIT) experience
  • Highly organized, detail-oriented and analytical with focus on execution, problem-solving, improving processes and brand enhancement.
  • Continuous learner and highly curious; always open to considering new perspectives; proactive when changing course and facing added challenges.
  • Excellent written and verbal communication, presentation, and interpersonal skills
  • Bachelor’s Degree, preferred.
Quince seeks to build high-performing teams of people from various experiences and backgrounds who can collectively push our company into new realms. We seek a diverse pool of applicants and consider all qualified candidates regardless of race, ancestry, color, gender identity or expression, sexual orientation, religion, national origin, citizenship, disability, Veteran status, marital status, or any other protected status. If you have a special need or disability that requires accommodation, please let us know.
Security Advisory: Beware of Frauds
At Quince, we're dedicated to recruiting top talent who share our drive for innovation. To safeguard candidates, Quince emphasizes legitimate recruitment practices. Initial communication is primarily via official Quince email addresses and LinkedIn; beware of deviations. Personal data and sensitive information will not be solicited during the application phase. Interviews are conducted via phone, in person, or through the approved platforms Google Meets or Zoom—never via messaging apps or other calling services. Offers are merit-based, communicated verbally, and followed up in writing. If personal information is requested to initiate the hiring process, rest assured it will be through secure and protected means.