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Company Overview

Promise empowers utilities and government agencies to create flexible, affordable solutions for individuals struggling with debt. Our intuitive approach to payment plans and relief distribution leads to improved enrollment and recovery rates that significantly exceed industry standards. As a result, individuals clear their debts more quickly and incur fewer penalties, while our partners experience fewer delinquencies and increased revenue.

At Promise, we prioritize treating people facing financial difficulties with respect and dignity, offering them the necessary tools and resources to thrive. Our team's expertise spans various sectors, with technology specialists from renowned companies like Google, Stripe, and Palantir, as well as esteemed government leaders.

We've successfully secured over $50 million in funding, with backing from prominent investors like 8VC, Kapor Capital, XYZ Ventures, Bronze Investments, First Round Capital, Y Combinator, The General Partnership (previously known as Sweat Equity Ventures), and Howard Schultz. We are honored to have recently been recognized as one of Fast Company's "World's Most Innovative Companies of 2022."

Role Overview

As a Deployed Product Manager, you will serve as a vital link between government agencies and their constituents, crafting impactful software solutions that accelerate government relief programs. You will join a passionate team of engineers and operational experts committed to uplifting underserved communities. By deeply understanding customer challenges, you will use strategic problem solving, product intuition, and empathy to deliver data-informed solutions where they are needed most.

What You'll Do

• Demonstrate grit and a 'whatever it takes' attitude to make our product successful with customers, addressing challenges proactively.

• Collaborate with government entities to understand diverse relief programs and evaluate customer needs, co-creating innovative solutions.

• Establish and track success metrics (e.g., program enrollment rates, benefit distribution efficiency) to ensure our products serve a broad audience effectively.

• Identify opportunities for product enhancements, experimentation, and launching new government relief initiatives.

• Partner closely with engineers to adapt and enhance Promise’s solutions in alignment with customer goals.

What Will Enable You

• A strong desire to empower people through government relief programs and enhance public service efficiency.

• A minimum of 5 years of experience collaborating with government entities or highly regulated industries.

• A completed undergraduate degree in a technical or analytical field, such as Mechanical Engineering, Math, Electrical Engineering, Computer Science, etc.

• A robust analytical mindset combined with a passion for using data to solve real-world problems.

• Ability to travel as required by customer needs, potentially 50% or more.

Promise is an equal opportunity employer and does not discriminate against any applicant or employee because of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or military or veteran status. Additionally, the Company complies with applicable state and local laws governing non-discrimination in employment in every jurisdiction in which it operates. Promise is committed to promoting diversity and inclusion in the workplace. We also provide reasonable accommodations to qualified individuals with disabilities, pregnant individuals, and those with sincerely held religious beliefs, in accordance with applicable laws.

Promise engages in US government contracts and restricts hiring to US persons, which includes US citizens and permanent residents (e.g., Green Card holders). Additionally, candidates must reside in the US.