Interaction UX Designer



Washington, DC, USA
Posted on Thursday, May 2, 2024

Company Overview

Promise empowers utilities and government agencies to create flexible, affordable solutions for individuals struggling with debt. Our intuitive approach to payment plans and relief distribution leads to improved enrollment and recovery rates that significantly exceed industry standards. As a result, individuals clear their debts more quickly and incur fewer penalties, while our partners experience fewer delinquencies and increased revenue.

At Promise, we prioritize treating people facing financial difficulties with respect and dignity, offering them the necessary tools and resources to thrive. Our team's expertise spans various sectors, with technology specialists from renowned companies like Google, Stripe, and Palantir, as well as esteemed government leaders.

We've successfully secured over $50 million in funding, with backing from prominent investors like 8VC, Kapor Capital, XYZ Ventures, Bronze Investments, First Round Capital, Y Combinator, The General Partnership (previously known as Sweat Equity Ventures), and Howard Schultz. We are honored to have recently been recognized as one of Fast Company's "World's Most Innovative Companies of 2022."

Role Overview

Join us as an Interaction UX Designer at Promise, where you'll spearhead the creation of our UX design framework and components library from scratch. In this pivotal role, you'll combine your expertise in interaction design with a unique capability to construct functional prototypes. You'll work closely with our product, engineering, and business teams to establish a distinctive style guide and brand that reflects our mission to make governmental and essential services more accessible and user-friendly. This role is not just about crafting visually appealing designs; it's about improving the lives of those impacted by financial hardship by providing intuitive, easy-to-navigate digital experiences.

What You'll Do

  • Develop and implement a comprehensive UX design strategy, creating a cohesive style guide and components library that aligns with our brand identity and mission.

  • Design functional prototypes using CSS and Figma, enabling quick iterations and real-world testing of user interfaces and experiences.

  • Conduct user research and usability testing to gather insights and feedback, ensuring our designs meet the real needs of our users.

  • Collaborate with cross-functional teams to integrate the UX design seamlessly into our product development process, enhancing functionality and user satisfaction.

  • Stay abreast of UX trends and advancements, applying best practices to keep our designs innovative and user-friendly.

  • Collaborate directly with the sales team to create visually appealing and user-friendly designs for sales presentations, digital tools, and marketing materials.

  • Design and prototype innovative solutions to streamline sales processes, enhancing the effectiveness of sales pitches and client interactions.

What Will Enable You

  • At least 7 years of experience in UX/UI design, particularly in creating style guides, components libraries, and functional prototypes.

  • Expertise in Figma, including the use of its collaboration and prototyping features to streamline the design process.

  • Strong understanding of user-centered design principles and methods, with a track record of applying these to create successful user experiences.

  • Excellent collaboration and communication skills, capable of working effectively with diverse teams and stakeholders to bring UX design concepts to life.

  • Preferred but not required, proficiency in CSS, with the ability to code front-end prototypes that provide tangible experiences during the design phase.

Please include a portfolio showcasing your UX design work when submitting your application.

Promise is an equal opportunity employer and does not discriminate against any applicant or employee because of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or military or veteran status. Additionally, the Company complies with applicable state and local laws governing non-discrimination in employment in every jurisdiction in which it operates. Promise is committed to promoting diversity and inclusion in the workplace. We also provide reasonable accommodations to qualified individuals with disabilities, pregnant individuals, and those with sincerely held religious beliefs, in accordance with applicable laws.

Promise engages in US government contracts and restricts hiring to US persons, which includes US citizens and permanent residents (e.g., Green Card holders). Additionally, candidates must reside in the US.