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Job Summary:

The People Operations Generalist will be a conceptual thinker with strong organizational and conflict management skills who will run the daily functions of the People Operations department. By having excellent negotiation and problem-solving skills this person will be able to multitask and adapt in a very fast-paced environment.

To ensure success, the People Operations Generalist should exhibit strong decision-making skills with a deep understanding of employee relationships, staffing management and training. Top candidates will be comfortable managing gray areas and undertake a wide range of HR tasks, like organizing trainings, administering employee benefits and leaves and crafting HR policies. Proficiency of Human Resources Information Systems (Paylocity, BambooHR, Namely, etc.,) is essential to ensure all employee records are up-to-date and confidential, as these positions will be the main point of contact for employees’ queries on HR-related topics.

Supervisory Responsibilities:

• This position has no direct supervisory responsibilities but does serve as a coach and mentor for other positions in the department.

Duties/Responsibilities:

• Support company-wide information meetings such as new hire orientation, open enrollments, and meetings to announce or discuss changes, benefits plans or broad company-backed social initiatives
• Manage office administration for Mexico City. Including direct communication with Payroll teams to coordinate monthly office payments and serving as the main point of contact for Premise at Mexico.
• Performs routine tasks required to administer and execute company-backed and/or People Operations initiatives including but not limited to compensation, benefits, and leave; disciplinary matters; disputes and investigations; performance and talent management; productivity, recognition, and morale; occupational health and safety; and training and development
• Oversee maintenance of employee benefits files, maintain group benefits database and update employee payroll records
• Gather employee data and oversee the processing of monthly billings and the preparation of vouchers for payment of administrative fees for all group plans
• Reviews, tracks, and documents compliance with mandatory and non-mandatory training, continuing education, and work assessments. This may include safety training, anti-harassment training, professional licensure, and aptitude exams and certifications.
• Handles employment-related inquiries from applicants, employees, and supervisors, referring complex and/or sensitive matters to the appropriate staff
• Attends and participates in employee disciplinary meetings, terminations, and investigations
• Organize and coordinate Leave of Absence meetings with employees.
• Maintains compliance with federal, state, and local employment laws and regulations, and recommended best practices; reviews policies and practices to maintain compliance
• Maintains knowledge of trends, best practices, regulatory changes, and new technologies in human resources, talent management, and employment law.
• Assists with planning and execution of special events such as benefits enrollment, organization-wide meetings, employee recognition events
• Works comfortably under pressure and meets tight deadlines
• Superb computer literacy with capability in email, MS Office and related HR software.
• Strong decision-making and problem-solving skills
• Meticulous attention to detail
• Performs other duties as assigned.
  

Required Skills/Abilities:

• Ability to act with integrity, professionalism, and confidentiality.
• Thorough knowledge of employment-related laws and regulations.
• Strong analytical and problem-solving skills.
• Ability to prioritize tasks and to delegate them when appropriate.
• Familiarity with human resource policies and procedures to ensure the HRIS meets organizational needs and goals.
• Strong supervisory and leadership skills.
• Excellent interpersonal, negotiation, and conflict resolution skills.
• Thorough understanding of all areas of information systems with a highly technical understanding of at least one commercial HRIS product.
• EOR Experience (Deel, Globalization Partners, TriNet) preferred

Education and Experience:

• Bachelor's degree in Human Resources, Business Administration, or related field required.
• A minimum of five years of human resources management experience is preferred.
• Advanced (C1-C2) English proficiency