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Bilingual Community Engagement Specialist

Pair Team

Pair Team

Santa Cruz, CA, USA
Posted on Monday, August 21, 2023

About Pair Team

Pair Team is on a mission to improve the wellbeing of underserved communities by connecting them to high-quality care.

Pair Team cares for the highest-need Medicaid recipients through a community-led, virtual care model. We take responsibility for the whole person by addressing not just clinical needs, but also health-related social needs such as housing instability and food access. We partner with local community-based organizations like shelters and safety net providers to coordinate care alongside our multidisciplinary care team to improve the wellbeing of underserved individuals and communities.

Our Values

  • Trust: We consistently strive to earn the trust of our patients, our clinic partners, and our teammates.
  • Growth: We grow together – as a company and as individuals.
  • Accountability: We act like owners and take pride in our work.
  • Act beyond yourself: Our vision and impact goes beyond ourselves and so must our actions.

About the Opportunity

Pair Team is building a team of deeply passionate individuals ready to change primary care operations for those who need it most. We are looking for a highly motivated full-time Community Engagement Specialist who is willing to think creatively and empathically to help our team change the way people access healthcare.

We seek a full-time Community Engagement Specialist to play a critical role on our team by directly engaging with and enrolling individuals living with Serious Mental Illness/ Substance Use Disorder, experiencing homelessness, and/or those who have high medical needs. We believe in the power of trust and relationships to successfully engage those who may have never received the kind of whole-health care that Pair Team can provide.

Key Responsibilities

  • Identify, outreach, engage and enroll individuals into the program virtually through phone, text and email, and in-person at clinic, community based organization, and health system partner locations
  • Seeks to listen openly to eligible members and meets them where they are – understanding that enrollment may require multiple outreaches and adopts a “it’s not my fault but it is my problem” attitude in all communication styles and approaches
  • Offer education to our partners regarding Pair Team’s services with a focus on linking eligible members to the Enhanced Care Management program
  • Explain the services and benefits of Enhanced Care Management, understanding that many may have lived personal experiences causing them to be initially hesitant or distrusting of the health care system
  • Leverage your deep understanding of the community and best-in-class customer service skills to gain trust with eligible members and enroll them in the program
  • Promote effective and timely communication amongst internal teams, clinic, community based organization, and health system partners
  • Meet key enrollment metrics and to ensure you are supporting our mission to improve the wellbeing of underserved communities
  • Effectively manage the end-to-end enrollment funnel, ensuring member’s continuation in the enrollment process
  • Provide consistent updates on funnel stages including delays and blockers
  • Proficiency in all additional internal/external technology tools utilized for the position

Must-Have Qualifications:

  • You are physically located in/near Santa Cruz County, California
    • Field Ops requires you to maintain reliable transportation for engagement at clinic, community based organization, and health system partner locations
    • Virtual Ops requires a quiet, HIPAA compliant and internet connected space
  • You have 2+ years of experience with sales, community engagement and/or customer service with a passion for working within and improving the community you are part of
  • You are results driven with a proven track record of exceeding performance indicators
  • Bilingual (English/Spanish) with excellent communication skills with proficiency reading, writing, speaking, and listening in English and Spanish
  • You have strong technical skills and comfort with utilizing multiple technology platforms

Preferred Qualifications:

  • You are a fantastic listener, skilled at “reading people” and understand how others may be feeling or thinking based on nuances, uncomfortable silences, or questions they ask
  • You have experience with high volume outreach and engagement campaigns
  • You are reliable and comfortable in an environment that is ever-changing to improve the wellbeing of underserved communities through increased access to high-quality care
  • You hold an active certification as a Community Health Worker (if not, no worries - we will pay for the training to obtain your CHW certification!)

Because We Value You:

  • Salary: $22-25/hour depending on experience
  • Assistance and training provided for you to obtain a Community Health Worker certification (fully paid!)
  • Comprehensive health, vision & dental insurance
  • Equity compensation package
  • Employer-sponsored 401k plan
  • Flexible vacation policy – take the time you need to recharge
  • We provide the equipment needed for the role - laptop, monitor, etc.
  • Monthly $100 work from home expense stipend (this is a hybrid position based out of Santa Cruz County)
  • Opportunity for rapid career progression with plenty of room for personal growth!