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Solutions Specialist

OpenGov

OpenGov

Customer Service
Atlanta, GA, USA
Posted on Nov 23, 2024
Apply now
OpenGov is home to an exceptional team - passionate about our mission to power more effective and accountable government. By bringing the OpenGov Cloud to our nation's state and local government, we’re transforming communities so they can thrive!
Imagine yourself being able to help small business owners open their doors faster, ensuring our tax dollars are accounted for, creating safer infrastructure, modernizing the permitting process, and assisting with disaster recovery. The work you do here every day has a meaningful impact on people's lives!
Join our smart, fun, and humble team to experience the most rewarding career of your life!
Job Summary:
The Solutions Specialist develops professional expertise to support clients by identifying and recommending software or product solutions that best suit their needs. This role collaborates internally and externally to build productive relationships to drive customer impact and deliver high-impact product solutions.
The Solutions Specialist provides professional advice, creates initial analyses, and prepares reports for review by more experienced team members.

Responsibilities:

  • Conduct technical discovery to uncover pain points and challenging cases.
  • Develop compelling sales proposals and define solution fit for customers that address the needs identified through discovery.
  • Collaborate with Sales, Professional Services, and Customer Success teams to align efforts within the OpenGov ecosystem.
  • Become the trusted advisor by demonstrating deep product knowledge and real-world application to solve clients challenges and issues.
  • Prepare and present product demonstrations, emphasizing operational efficiency, adapting to change, and strengthening public trust.
  • Build technical champions throughout the sales process and secure the technical win.
  • Identify, evaluate, and recommend proof-of-concept opportunities.
  • Contribute to the development of technical sections in RFPs/RFQs.
  • Create reusable technical assets to support ongoing sales activities.
  • Work closely with Professional Services teams to ensure a smooth transition of opportunities and stay current in deployment best practices.
  • Work cross-functionally with R&D, Marketing, and other departments on field observations and customer feedback that impact product roadmap and competitiveness.

Requirements and Preferred Experience:

  • Bachelor's degree or equivalent work experience required, preferably equivalent to or aligned with Public Administration, Civil Engineering, GIS, or Urban Planning
  • 2+ years of related experience in Sales or Solution Engineering; advanced degrees may substitute for experience
  • 2+ years in solutions engineering, asset/infrastructure management, GIS, or permitting
  • Knowledge of government accounting and/or finance is strongly preferred
  • Ability to learn, understand, and communicate complex technical concepts and develop skills to create compelling solutions that demonstrate business value
  • Extraordinary presentation skills, with the ability to establish trust across a range of technical and non-technical audiences
  • Civic engagement experience is highly desirable
  • Ability to travel up to 40% of the time
What makes OpenGov unique
» Leadership: CEO Zac Bookman (MPA from Harvard and JD from Yale) is truly a mission-driven CEO. He was named one of the 100 most Intriguing Entrepreneurs by Goldman Sachs, a Tech Pioneer by the World Economic Forum, and SF and Silicon Valley Business Times' 40 under 40 class of 2018!
» Growth: Record breaking growth with 1,800+ governments (and counting) using our products. Click here to read more.
» Perks: Comprehensive medical, dental, and vision coverage for you and your family. We almost forgot to mention: New parents get paid leave to welcome your new bundle of joy into your family. Plus, a wellness stipend for gym memberships/fitness classes for medical plan enrollees, employer HSA contribution, and lunch in-office every Wednesday.
» Product: Named to the GovTech 100 (seven consecutive years), we are the leader in cloud software for our nation's cities, counties, and state agencies.
» Mission Driven: We are a technology company with a passion for the mission. We're powering more effective and accountable government.
Come join us and make a positive social impact!
OpenGov is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Apply now
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