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Project Manager II
OpenGov
Operations
Chicago, IL, USA
Posted on Nov 14, 2024
OpenGov is home to an exceptional team - passionate about our mission to power more effective and accountable government. By bringing the OpenGov Cloud to our nation's state and local government, we’re transforming communities so they can thrive!
Imagine yourself being able to help small business owners open their doors faster, ensuring our tax dollars are accounted for, creating safer infrastructure, modernizing the permitting process, and assisting with disaster recovery. The work you do here every day has a meaningful impact on people's lives!
🌟 OpenGov is a 2023 Top Workplaces USA award winner and a Forbes America's Best Startup Employer 🌟
Join our smart, fun, and humble team to experience the most rewarding career of your life!
Job Summary:
As a Project Manager II within our Professional Services team, you will play a pivotal role in supporting and coordinating software implementation projects from initiation to successful delivery. You will work closely with clients, cross-functional teams, and project sponsors to ensure projects are executed on time, within scope (quality deliverables and customer experience), and within budget. This position offers the opportunity to gain hands-on project management experience in a dynamic environment, with an emphasis on communication, task coordination, budget ownership, and problem-solving.
Responsibilities:
- Set scope, timeline, and deliverables to ensure a successful deployment for multiple customers
- Ability to organize a portfolio of multiple projects for tracking and delivery
- Act as the primary point of contact for clients on day-to-day project matters, ensuring clear and consistent communication
- Track project timelines, milestones, and deliverables to ensure projects stay on schedule
- Coordinate cross-functional teams, including technical, product, implementation, and customer success teams, to align project efforts.
- Assist in resolving project issues and escalating any risks to senior management or clients when necessary
- Participate in the sales process as needed
- Support Statement of Work creation on an as-needed basis
- Occasionally travel to customer sites to conduct training and solidify customer relationships
- Assist in enhancing our methodology of project delivery of our growing set of solutions
Requirements and Preferred Experience:
- Bachelor’s degree in business, computer science, or a related field (preferred), or equivalent experience.
- Minimum of 2 years of project management or related experience in a SaaS environment
- Strong organizational and communication skills, both verbal and written.
- Ability to manage multiple tasks, prioritize, and work under tight deadlines.
- Familiarity with software implementation processes and lifecycle management.
- Problem-solving skills with attention to detail.
- Technical aptitude and proficiency with Professional Services and CRM tools
- Strong aptitude of technology tools and solutions
- Strong initiative, innovative thinking skills, and ability to analyze details and translate into the “big picture” view
- Ability to adapt to a rapidly changing product and respond strategically to customer needs
- Experience in software implementation, IT project management, or related roles.
- PMP or CAPM certification, or willingness to obtain within 12 months.
- Knowledge of Lean Six Sigma or other process improvement methodologies.
- Experience working in a client-facing role.
- Proficiency with project management tools (e.g. Rocketlane, Jira).
- Experience with government budgeting concepts and practices and/or finance/budgeting solutions
What makes OpenGov unique
» Leadership: CEO Zac Bookman (MPA from Harvard and JD from Yale) is truly a mission-driven CEO. He was named one of the 100 most Intriguing Entrepreneurs by Goldman Sachs, a Tech Pioneer by the World Economic Forum, and SF and Silicon Valley Business Times' 40 under 40 class of 2018!
» Growth: Record breaking growth with 1,800+ governments (and counting) using our products. Click here to read more.
» Culture: Winner of 2023 Top Workplaces USA award, Awarded Top 25 Cloud Companies to Work For, Winner of Forbes 2022 Best Startup Employers, 50 Best Workplaces award. Check out our Careers Video!
» Perks: Comprehensive medical, dental, and vision coverage for you and your family. We almost forgot to mention: New parents get paid leave to welcome your new bundle of joy into your family. Plus, a wellness stipend for gym memberships/fitness classes for medical plan enrollees, employer HSA contribution, and lunch in-office every Wednesday.
» Product: Named to the GovTech 100 (seven consecutive years), we are the leader in cloud software for our nation's cities, counties, and state agencies.
» Mission Driven: We are a technology company with a passion for the mission. We're powering more effective and accountable government.
Come join us and make a positive social impact!
OpenGov is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.