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Practice Manager
Nest Health
Chicago, IL, USA
Posted on Dec 13, 2024
Practice Manager
Chicago, Illinois
What is the role?
The Practice Manager (PM) is highly motivated and organized and is responsible for overseeing the administrative and business operations aspects of multiple Nest Health offices where Nest clinical team touch down and collaborate as part of Nest's virtual and home-based care medical practice. This includes physical space maintenance, ensuring efficient clinical operations, aiding VP/GM in ensuring business performance, acting as the culture champion.
Who is Nest Health?
As the first value-based care provider built for families, Nest is on a mission to make comprehensive medical, behavioral, and social care radically accessible to America’s highest risk families. Nest’s first-of-its-kind family-based, in-home, and virtual care model includes primary adult and pediatric care, mental health and nutrition support, vaccinations and labs, same-and-next-day acute visits, chronic condition and transitions of care management, social services and navigation, and more. In Louisiana, Nest’s headquarters and first market, Nest’s innovative model has resulted in partnerships with two of the state’s leading health plans, unlocking care for thousands of families across the state. Nest’s early success has led to national traction across states and payers, laying the groundwork for future expansion.
Nest and its leaders have won multiple awards including Rock Health’s Next-Gen Pediatric Innovations, New York Times Top Five Who Spread Hope, New Orleans City Business Power 50, and CB Insights Digital 150. Additionally, Nest has become a prominent thought and brand leader garnering national attention from outlets such as 60 Minutes, Business Insider, NYTimes, Fierce Healthcare, Axios and others.
Founded in 2022 by former Secretary of Health of Louisiana and practicing OB-GYN, Dr. Rebekah Gee, and Rebecca Kavoussi, former President at Landmark Health, Nest has raised a historical Seed round of over $20M from top healthcare and industry investors including 8VC, Blue Venture Fund, SpringTide Health, Alumni Ventures, Gaingels, MVP, Health 2047, Ochsner Louisiana Investment Fund, Tulane Ventures, and others.
What will you do?
- Maintain productive physical operations and space- office supplies, maintenance, IT and equipment management, mail and invoice processing, furniture and renovations/build out, vendor management
- Efficient clinical operations- medical supplies, team and patient family scheduling, management of clinical vendors (e.g. field-based security), mileage and payroll tracking an audits, understands clinical workflows
- Business performance- meeting organization, performance reporting and projects, power user of core tools (Athena EMR, Salesforce, SharePoint, and others), and other support to help Nest care team meet and exceed clinical quality and performance goals
- Workplace culture- local leader for onboarding fun
- Partner with team members in each office
- Compliance with health, safety and HIPAA guidelines and local lead for business continuity planning
What do you bring to the Nest?
- Bachelor's degree is preferred but not required
- Prior leadership experience in a medical office environment or other relevant professional experience, four years of experience directly supervising non-exempt staff and leadership team is required
- Experience managing more than 10 employees
- EHR knowledge, Athena, and others
- A positive upbeat manager who loves working with kids, teens, and young adults
- Basic Microsoft Office skills
Nest understands that job requirements sometimes exclude people who identify with historically marginalized groups from applying to jobs for which they are qualified. Even if you don't meet 100% of the requirements listed, or if you achieved these requirements through unconventional channels, we encourage you to apply.
What is required (travel & physical requirements)?
- Prolonged periods sitting at a desk and working on a computer
- Must be able to lift up to 15 pounds at times
What does Nest bring to the table?
We are reimagining what a supportive workplace looks like, from the inside out. To ensure every team member feels valued, we provide competitive compensation packages that reflect your skills and contributions. On top of this, we offer a comprehensive suite of benefits such as employer-sponsored health, dental, and life options, and generous PTO, we offer an all-of-you, inclusive approach to benefits:
- Family- centric health support with access to Lyric’s comprehensive services for urgent care, behavioral health, psychology, and psychiatry for you and your entire family, including virtual veterinary care for your pets
- Company supported Parental Leave for both primary/non-primary care givers with options for a tiered return to work, and eligibility to receive additional hours PTO for Prenatal Care and Backup Childcare
- Receive reimbursement for work- related vehicle expenses, including commuting and travel costs, for staff who drive as part of their job responsibilities
- Opportunity to receive up to $3,000/year Tuition Reimbursement to support your educational and professional development by covering a portion of costs relating to fees, course materials, or other related expenses
- Receive employer sponsored short-term and long-term disability benefits to provide financial support in the event of illness or injury that prevents you from working
- Enrollment in 401 (k) Retirement Plan through Human Interest to help save for your future with flexible contribution options
What does it mean to be a part of a startup?
Working at a healthcare startup can be a unique experience with a fast-paced, ever-changing environment that can involve varied workloads, quick changes, and high expectations. Taking a position at a Healthcare startup allows for the opportunity to be high impact in disrupting the US healthcare system. You will have the chance to be creative, solution oriented, and have your voice heard! You will need to be flexible, accountable, and self-sufficient, and you might take on multiple roles. Here are some things you can expect:
- Your role may be less defined than in other settings, with the need to wear multiple hats & juggle various responsibilities
- Learning opportunities- you will have the opportunity, at times, to function outside of your standard position and learn about new roles & areas
- Fast Paced- Startups often must move faster than traditional large companies. This means you may be asked to cope with or advise on quick changes regarding systems or processes
- Autonomy- You will need to be highly autonomous, as there is less structure and learning and development than at large orgs. This requires you to be able to learn asynchronously, as well as raise your hand when help is needed, or gaps are identified
Nest Health celebrates the diversity of our patient population and seeks diversity on our team. We are an equal opportunity employer, indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.