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Health Services Director
Nest Health
Chicago, IL, USA
Posted on Dec 6, 2024
Health Services Director
Chicago, Illinois
What is the purpose of this role?
As a member of the market leadership triad, the Health Services Director builds and motivates a first-class team and provides leadership and direction across the market to ensure the team meets Nest’s ambitious goals for population health improvement, savings, quality, and family satisfaction.
What is the role?
The Health Services Director will provide strategic leadership and vision to an interdisciplinary care team to ensure that our patients and families are receiving the highest quality of care possible, whether at home or through our virtual offerings. The role will partner with physician leadership and directly oversee the Nest interdisciplinary team, including medical assistant-trained Family Advocates (FAs), dieticians, licensed clinical social workers, and registered nurses. The Health Services Director will work with the team to implement and refine Nest’s home visiting protocols, workflows, and care management tools, while also collaborating with other departments and stakeholders to improve overall patient outcomes. The Health Services Director will oversee and be responsible for daily operations, budget, and performance metrics for the interdisciplinary team, ensuring that families are receiving the care that they need both within and outside of the Nest. Additionally, this role will lead other community health related activities, and represent Nest Health in New Orleans at a strategic level.
Who is Nest Health?
As the first value-based care provider built for families, Nest is on a mission to make comprehensive medical, behavioral, and social care radically accessible to America’s highest risk families. Nest’s first-of-its-kind family-based, in-home, and virtual care model includes primary adult and pediatric care, mental health and nutrition support, vaccinations and labs, same-and-next-day acute visits, chronic condition and transitions of care management, social services and navigation, and more. In Louisiana, Nest’s headquarters and first market, Nest’s innovative model has resulted in partnerships with two of the state’s leading health plans, unlocking care for thousands of families across the state. Nest’s early success has led to national traction across states and payers, laying the groundwork for future expansion.
Nest and its leaders have won multiple awards including Rock Health’s Next-Gen Pediatric Innovations, New York Times Top Five Who Spread Hope, New Orleans City Business Power 50, and CB Insights Digital 150. Additionally, Nest has become a prominent thought and brand leader garnering national attention from outlets such as 60 Minutes, Business Insider, NYTimes, Fierce Healthcare, Axios and others.
Founded in 2022 by former Secretary of Health of Louisiana and practicing OB-GYN, Dr. Rebekah Gee, and Rebecca Kavoussi, former President at Landmark Health, Nest has raised a historical Seed round of over $20M from top healthcare and industry investors including 8VC, Blue Venture Fund, SpringTide Health, Alumni Ventures, Gaingels, MVP, Health 2047, Ochsner Louisiana Investment Fund, Tulane Ventures, and others.
What will you do?
· Provide leadership to Family Advocates, Nest nurses, social workers, and dietitians in the market, fostering a collaborative and accountable team culture that encourages professional development and growth opportunities.
· Develop and execute talent acquisition and retention strategies, including recruitment, onboarding, and continuing education programs for the market’s clinical team, ensuring that patient care provided by staff adheres to national standards, evidence-based practice, and each role’s scope of work.
· Champion a continual quality improvement mindset to identify opportunities to optimize the Nest model, tools, and responsiveness to member family needs, leveraging data analytics and market insights to inform strategic decision-making.
· Oversee the clinical and operational performance metrics of the Nest team, identifying and mitigating risks and barriers, and implementing performance improvement action plans to drive continuous improvements in care quality and patient outcomes.
· Collaborate with interdisciplinary teams in patient care, particularly in the role of Registered Nurse while market scales, to create and refine nursing workflows that best support quality and patient outcomes.
· Maximize the use of Nest Health’s electronic health record and care management tools, as well as the market’s EMR, to collect data, document member interactions, organize information, track tasks, and facilitate communication with team members, members, and community resources.
· Build and nurture relationships with local community organizations, payers, and care management teams, identifying accountable social care service provider partners and opportunities for collaboration that enhance the market’s care delivery capabilities.
· Implement and refine care coordination workflows and protocols through close collaboration and feedback from the team, ensuring that they align with industry standards, regulatory requirements, and Nest Health’s strategic objectives.
· Lead and facilitate intradisciplinary team meetings, fostering cross-functional collaboration, panel management related to quality and performance indicators, and an engaged team culture that prioritizes high-quality care delivery.
· Collaborate with the Office Manager to ensure the field-based team’s schedules and supplies meet their needs, identifying opportunities to optimize operational efficiencies and enhance care delivery.
What do you bring to the Nest?
- Licensure: Registered Nurse in Illinois
- Education: Master's degree in Nursing, Healthcare Administration, Business Administration, or related field required
- Minimum of five (5) years of progressive leadership experience in healthcare or related field required, with demonstrated success in managing and developing high-performing teams
- Experience in a startup or fast-paced, rapidly evolving environment required, with a track record of building and scaling operations to meet organizational goals and objectives
- Experience working with families, preferably in underserved communities, highly desirable
- Experience in home care delivery, population health management, care coordination, or other relevant clinical operations preferred
- Experience working with diverse populations with complex social needs, such as individuals with chronic conditions, behavioral health needs, or social determinants of health, strongly preferred
- Access to reliable transportation and willingness to comply with all the terms of the Nest Motor Vehicle Safety Policy
- Strong analytical, problem-solving, and decision-making skills required, with the ability to leverage data and insights to drive strategic and operational planning
- Excellent interpersonal, communication, and relationship-building skills required, with the ability to collaborate effectively with internal and external stakeholders
- Deep knowledge of healthcare regulations, quality standards, and industry best practices required, with the ability to apply this knowledge to drive compliance and quality improvement initiatives
- Strong project management skills required, with the ability to prioritize and manage multiple competing priorities in a fast-paced environment
- Demonstrated commitment to Nest Health's mission, vision, and values, with a passion for improving healthcare outcomes for underserved populations
- A passion for coaching and developing high-performing teams, with a track record of effectively mentoring and motivating staff at all levels of the organization
- Expertise in nursing practice, with a deep understanding of evidence-based clinical decision making, telephonic triage, and other relevant care delivery models
- Please note, this position will involve educating and encouraging vaccination against COVID-19.
Nest understands that job requirements sometimes exclude people who identify with historically marginalized groups from applying to jobs for which they are qualified. Even if you don’t meet 100% of the requirements listed, or if you achieved these requirements through unconventional channels, we encourage you to apply.
What is required (travel & physical requirements)?
- This is an in-person role, some occasional travel may be required
- Must be able to lift up to 20 pounds at a time
What does Nest bring to the table?
We are reimagining what a supportive workplace looks like, from the inside out. To ensure every team member feels valued, we provide competitive compensation packages that reflect your skills and contributions. On top of this, we offer a comprehensive suite of benefits such as employer-sponsored health, dental, and life options, and unlimited PTO, we offer an all-of-you, inclusive approach to benefits:
- Family- centric health support with access to Lyric’s comprehensive services for urgent care, behavioral health, psychology, and
psychiatry for you and your entire family, including virtual veterinary care for your pets
- Company supported Parental Leave for both primary/non-primary care givers with options for a tiered return to work, and
eligibility to receive additional hours PTO for Prenatal Care and Backup Childcare
- Receive reimbursement for work- related vehicle expenses, including commuting and travel costs, for staff who drive as part of
their job responsibilities
- Opportunity to receive up to $3,000/year Tuition Reimbursement to support your educational and professional development by
covering a portion of costs relating to fees, course materials, or other related expenses
- Receive employer sponsored short-term and long-term disability benefits to provide financial support in the event of illness or
injury that prevents you from working
- Enrollment in 401 (k) Retirement Plan through Human Interest to help save for your future with flexible contribution options
What does it mean to be a part of a startup?
Working at a healthcare startup can be a unique experience with a fast-paced, ever-changing environment that can involve varied workloads, quick changes, and high expectations. Taking a position at a Healthcare startup allows for the opportunity to be high impact in disrupting the US healthcare system. You will have the chance to be creative, solution oriented, and have your voice heard! You will need to be flexible, accountable, and self-sufficient, and you might take on multiple roles. Here are some things you can expect:
- Your role may be less defined than in other settings, with the need to wear multiple hats & juggle various responsibilities
- Learning opportunities- you will have the opportunity, at times, to function outside of your standard position and learn
about new roles & areas
- Fast Paced- Startups often must move faster than traditional large companies. This means you may be asked to cope with
or advise on quick changes regarding systems or processes
- Autonomy- You will need to be highly autonomous, as there is less structure and learning and development than at large
orgs. This requires you to be able to learn asynchronously, as well as raise your hand when help is needed, or gaps are
identified
Nest Health celebrates the diversity of our patient population and seeks diversity on our team. We are an equal opportunity employer, indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.