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Head of Operations
Mindbloom
Operations
Remote
Posted on Nov 6, 2024
Mindbloom 🧠
We’re on a mission to transform lives to transform the world.
Founded in 2018, Mindbloom is the #1 trusted brand in psychedelic therapy.
Today, we’re the first and largest national provider of ketamine therapy for depression, anxiety, and PTSD. Our product is the most clinically effective and premium client experience by far, all while being affordable to everyday Americans 100% from the comfort and convenience of home.
Every day, we hear stories of transformation from clients like Leslie, “I suffered from crippling anxiety, depression, and became treatment-resistant. I tried Mindbloom out of literal desperation. Ketamine therapy has changed my life – perhaps even saved it.”.
• 300,000+ treatments per year
• 38 states reaching 86% of Americans
Tomorrow, Mindbloom will offer the next generation of psychedelic medicines, including MDMA and psilocybin.
The Head of Operations Role 🎨
As Head of Operations, you’ll literally transform and save lives by leading an elite organization of nearly 200 (and growing) Bloomineers across business operations, psychiatrists, psychedelic guides, and customer support.
• Care Efficiency: Reduce care costs across our clinical, guide, support, and fulfillment teams with a strong focus on emerging AI tools and homegrown software
• Care Quality: Improve quality of clinical and coaching care, customer support, and time to value delivered to clients
• Expansion: Operationalize new clinical protocols and healthcare products to increase CLTV and increase patient access to life-changing therapies
Do The Best Work Of Your Life ✨
The team that you build is the company you build.
Mindbloom is an intense, mission-obsessed, and fun environment. We might take our work a little too seriously, but never ourselves. We prioritize our clients and hold a high bar for talent and performance. If you’re looking to play on Easy mode, this is not for you.
• Our Founder and CEO, Dylan Beynon, is a 3X founder building world-positive companies (1 exit and 2 healthcare category leaders with hundreds of millions raised)
• Our Medical Director, Dr. Leonardo Vando, is a pioneer in psychedelic therapy
We’re backed by Tier 1 investors including Kleiner Perkins, 8VC, and Founders Fund.
Build In A Conscious Company Culture 🧘🏽♀️🧘♀
We don’t just transform our clients’ lives – we transform our Bloomineers’ lives too, through a culture of freedom and responsibility:
• Remote-first from founding
• Asynchronous-oriented
• Writing-based
Our CEO won the Tony Hsieh Award for building an innovative and transformational culture, and we’re consistently honored in employer awards like LinkedIn’s Top 50 Startups.
Our core values:
• Practices Intellectual Honesty: You seek and speak the truth directly and possess high courage and low ego
• Makes Exceptional Decisions: You use the case-appropriate level of rigor, data, and speed
• Cultivates Wholeness: You bring your authentic self and practice positivity
• Focus: You practice deep work, say no often, and do less, better
Sound Like You? 🎧
• Machine Builder: Designs scalable and automated solutions from first principles with KPIs to monitor success
• Margin Maximizer: Track record of increasing efficiency and decreasing cost without sacrificing quality; expert negotiator (internally and externally)
• First Principles Thinker: Questions assumptions and analyzes problems from the ground up; challenges conventional wisdom to optimize client outcomes and experiences
• Analytic Horsepower: Aptitude for crunching and synthesizing large data sets to drive business decisions; thinks a few layers deeper than average
• Mission-Obsessed: You have a personal connection to our mission
• Remote-able: You excel in a remote-first, writing-based culture of freedom and responsibility
Interview Process ✍
• Phone Interview
• CEO Interview
• Career Story Interview
• Case Study
• Leadership Team Interviews • Reference Calls
Benefits 🤝
• Insurance: Medical, dental, and vision insurance for you and dependents
• Time Off: Unlimited vacation and sick days
• Wellbeing: Steeply discounted Mindbloom for you and family
• Culture: Annual company retreat and department offsite
• Work From Home: You get whatever you need to excel
• Retirement: Employer-sponsored 401k plan
• Family: Parental leave
Given Mindbloom’s funding and size, we heavily value the potential upside from equity in our compensation package. Further, note that Mindbloom has minimal hierarchy and titles, but the scope of role and compensation will be reflective of your level. The estimated annual salary range for this role is $180,000 - $240,000 USD. The actual base salary may differ based on your current level of job-related skills and experience, and on market data changes. Total compensation for this role may vary depending on equity, sales incentives (for sales roles), and benefits elected.
Mindbloom is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law.