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Customer Service Representative (Home Services / Plumbing)

Mainshares is focused on strengthening America's small business economy. As part of our mission, we are currently hiring for one of our portfolio companies—a respected and growing plumbing and home services business in Austin, TX (Hyde Park). We are seeking a dedicated Customer Service Representative to join their team as a direct employee.

Role Overview

This growing home services company is looking for a Customer Service Representative (CSR) who is comfortable with a fast-paced, phone-driven environment. This role is highly interactive and requires strong communication skills to manage all aspects of customer service and scheduling for a busy local business. If you are reliable, detail-oriented, and enjoy being a vital part of a small, hands-on team, this is a great opportunity.

Key Responsibilities

• Call Management: Answer and manage a high volume of inbound service calls and customer inquiries.

• Scheduling & Follow-Up: Make outbound calls to schedule, confirm, or follow up on service jobs.

• Administrative Support: Support essential administrative functions, including processing warranties and rebate processing and assisting with various ad hoc tasks.

• Data Entry: Track and organize information accurately using Excel and Google Workspace (G Suite).

• System Use: Handle scheduling and updates using a service management platform (familiarity with ServiceTitan is a plus, but training will be provided).

Ideal Candidate Profile

• Attitude and Aptitude: We prioritize an excellent attitude, reliability, and a willingness to learn over specific experience. Junior-level candidates are encouraged to apply.

• Team Environment: Prefers a small team setting where hands-on problem-solving and initiative are valued.

• Detail-Oriented: Possesses strong organizational skills and attention to detail, especially when handling scheduling and tracking.

• Flexibility: Willing to take initiative to pitch in across various administrative areas and is open to occasional overtime opportunities during busy call periods.

How to Apply

If you are a motivated individual with an entrepreneurial mindset ready to start a career in customer service and home services, please submit your application. We will review your background and connect with you to discuss this excellent opportunity further.

Compensation Range: $40K - $50K