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Working Location: 16th, 34 Road, Tran Nao Street, An Khanh Ward, Thu Duc City, HCMC.
Department: Sales & Operations Planning
Line report: Category Lead

Lixibox is a full-stack one-stop omni-channel solution for luxury affordable beauty brands, funded by well known Silicon Valley investors. The company focuses on optimizing operations by leveraging in-house agency and technology solutions to bring effective brand launching for end consumers.

This candidate is responsible for supporting customers throughout the warranty and service process, ensuring timely resolution, accurate system updates, and a consistently positive customer experience. This role works closely with service teams to track warranty cases, follow up on quality issues, and gather feedback to improve overall service quality.

I. RESPONSIBILITIES:

1. Customer Support & Service Handling

• Receive and support customer inquiries via phone, email, chat, or in-person.

• Provide guidance on warranty procedures, device usage, and related services.

2. Inquiry Resolution & Complaint Handling

• Listen to customer issues, provide accurate consultation, and resolve complaints promptly and professionally.

3. Warranty Case Management & System Updates

• Update customer information, device details, and service history in the CRM system.

• Monitor warranty progress and proactively inform customers of service outcomes.

4. Post-Service Customer Care & Quality Feedback

• Follow up with customers to ensure devices operate properly after service.

• Record customer feedback and report improvement areas to enhance service quality.

5. Cross-Functional Support

• Assist with other customer service or after-sales activities as required by management.

II. REQUIREMENTS:

Qualifications

• Diploma, Associate, or Bachelor’s degree in Business Administration, Communications, Electronics, or related fields.

Experience

• Experience in Customer Service, Service Centers, or After-Sales/Warranty support (preferred).

Skills & Competencies

• Strong communication, problem-solving, and complaint-handling skills.
• Proficient with CRM systems, email, chat tools, and phone communication.
• High level of integrity, patience, proactiveness, and customer-centric mindset.

III. RECRUITMENT PROCESS: (3 rounds)

CV Application → 1. Online Screening with HR → 2. In-house Interview with Line Manager

IV. BENEFITS:

• Highly competitive packages;
• Company Annual Performance Bonus;
• PVI Healthcare Insurance;
• 12 annual leave per year;
• Annual Salary Review;
• Social Insurance (prescribed by state);
• Lunch and snack sponsored by Company;
• Parking - Monthly parking is covered by Company;
• Other benefits: Company Activities, sport clubs at office, gift voucher…
• Employee Discount Code (Up to 50%);