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Working Location: 16th, 34 Road, Tran Nao Street, An Khanh Ward, Thu Duc City, HCMC.
Department: International
Line report: CEO

Lixibox is a full-stack one-stop omnichannel solution for luxury affordable beauty brands, funded by well-known Silicon Valley investors. The company focuses on optimizing operations by leveraging in-house agency and technology solutions to bring effective brand launching for end consumers.

I. RESPONSIBILITIES:

1. Project & Tech Product Management

• Own the full project lifecycle for internal tech solutions: scope → roadmap → delivery → adoption.
• Gather business requirements from Ops (Warehouse, CS, Finance, Buyer…), convert into clear specs/user stories, and prioritize a feature backlog.
• Coordinate with Product/Tech (or vendors) on solution design, sprint planning, QA/UAT, release, and post-launch support.
• Drive system integrations (e.g., e-commerce platform ↔ OMS/WMS/CRM ↔ 3PL/couriers) to ensure reliable data flow.
• Define success metrics for each release (accuracy, speed, cost, CSAT) and run A/B or pilot rollouts.
• Champion process automation (inventory sync, order routing, SLA alerts, returns workflows, CS macros/bots).

2. Operations Management (Warehouse, CS, SOP)

• Warehouse & Fulfillment: Oversee inbound/outbound, inventory accuracy, pick-pack-ship quality, and last-mile SLAs; optimize layout, staffing, and cost.
• Customer Service: Set standards (TAT, FCR, CSAT/NPS), supervise escalations, and build knowledge base/templates to scale quality.
• SOP & Compliance: Build, document, and maintain SOPs across Ops; conduct audits and training; ensure consistency and readiness for scale.
• Performance & Cost: Track KPIs (fulfillment rate, on-time ship, inventory accuracy, cancellation/return rates, logistics cost/order) and drive continuous improvement.

3. Stakeholder & Change Management

• Align priorities with leadership; run regular steering updates and risk/issue logs.
• Lead change management (training plans, adoption playbooks, comms) for any new system/process.

II. REQUIREMENTS:

• Bachelor’s degree in Business Administration, Supply Chain Management, Operations, or related fields.
• 3–5 years of experience in operations management, preferably in E-commerce, Retail, FMCG, or Beauty/Skincare.
• Proven track record in warehouse/logistics management, customer service operations, and SOP development.
• Experience in project management or working closely with tech/product teams on system development.
• Strong analytical skills and data-driven decision-making.
• Excellent communication, leadership, and problem-solving skills.
• Ability to manage multiple projects simultaneously.

III. RECRUITMENT PROCESS: (2 round)
CV Application → 1. In-house Interview with the Line Manager.→ 2. In-house Interview with the Heads and CEO.

IV. BENEFITS:

• Highly competitive packages with Incentive (Monthly/Quarterly);
• Company Annual Performance Bonus;
• PVI Healthcare Insurance;
• 12 annual leave per year;
• Annual Salary Review;
• Social Insurance (prescribed by state);
• Lunch and snack sponsored by Company;
• Parking - Monthly parking is covered by Company;
• Other benefits: Company Activities, ping pong at office, gift voucher…
• Employee Discount Code (Up to 50%).