Get introduced to the
most exciting companies in
our portfolio.

Working Location: 16th, 34 Road, Tran Nao Street, An Khanh Ward, Thu Duc City, HCMC.
Team: International
Line report: Manager

Lixibox is a full-stack one-stop omni-channel solution for luxury affordable beauty brands, funded by well-known Silicon Valley investors. The company focuses on optimizing operations by leveraging in-house agency and technology solutions to bring effective brand launching for end consumers.

As a Customer Service Specialist, you‘ll be the frontline of the Lixibox customer experience. Your job is to deliver timely, thoughtful, and high-quality support that reflects our brand values and builds customer loyalty.

I. RESPONSIBILITIES:

• Make outbound and receive inbound calls to support customers with product consultation, order inquiries, and payment issues
• Respond to customer messages via email, Facebook inbox/comments, TikTok Shop US, Shopify, and future channels.
• Handle and resolve customer complaints with empathy and efficiency.
• Provide warranty guidance and after-sales support.
• Collaborate cross-functionally with logistics, operations, and marketing teams to ensure resolution of customer issues.
• Use CRM tools to manage and track cases.
• Maintain high standards of service quality and customer satisfaction KPIs.

II. REQUIREMENTS:

• Minimum 1 year of experience in customer service
• Strong communication skills and problem-solving mindset
• English proficiency (written and verbal)
• Detail-oriented with logical thinking and the ability to work independently
• Comfortable working night shifts
• Background in retail or beauty/cosmetics industry, preferably
• Experience using CRM systems
• Familiarity with social media or eCommerce platforms (Facebook, TikTok, Shopify).

Working time:

• Work Mode: Fully Remote (after 2-week onsite training)
• Working Hours: 23:00 – 08:00 (Vietnam time) | 1-hour break | 6 days/week

III. RECRUITMENT PROCESS: (2 rounds)
CV Application → 1. Interview with HR and Line Manager → 2. Interview with Head of Department and CEO.

IV. BENEFITS:

• Highly competitive packages with Incentive (Monthly/Quarterly);
• Company Annual Performance Bonus;
• PVI Healthcare Insurance;
• 12 annual leave per year;
• Annual Salary Review;
• Social Insurance (prescribed by state);
• Lunch and snack sponsored by Company;
• Parking - Monthly parking is covered by Company;
• Other benefits: Company Activities, ping pong at office, gift voucher…
• Employee Discount Code (Up to 50%).