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Customer Success Engineer
Lightbeam.AI
Sales & Business Development, Customer Service
India
Posted on Jan 5, 2026
About the Role
About Lightbeam
At LightBeam, we are building a next-gen AI-based Privacy platform. We are helping build a privacy-first world with the help of our Data Privacy Automation (DPA) solution that ties together sensitive data discovery, cataloging, access and makes the right (sensitive) identity-centric data available to the right people and teams. With the help of the 360-degree view of the entire sprawl of sensitive data that the solution provides, we enable privacy officers to set policies to automate enforcement.
The Role
We are looking for a passionate Customer Success Engineer(CSE) to help us build and evolve. This is a great opportunity to create impact, have solid learning, work with a fantastic team and live the startup life!
What You’ll Do
- Serve as the primary technical point of contact for assigned customers, building strong relationships and providing personalized support to address their specific needs.
- Collaborate with sales and customer success managers to onboard new customers, conduct technical demonstrations, and ensure successful implementation of our products or services.
- Proactively identify opportunities to optimize and enhance the customer experience, providing recommendations and best practices to help customers achieve their goals.
- Troubleshoot technical issues reported by customers, working closely with our engineering team to resolve complex problems and escalate critical issues as needed.
- Conduct regular check-ins with customers to gather feedback, assess satisfaction, and identify opportunities for upselling or cross-selling additional products or services.
- Develop technical documentation, tutorials, and training materials to help customers better understand and utilize our products or services.
- Assist customers, partners & sales teams in deployments, upgrades, and maintenance of LightBeam stack.
- Stay updated on industry trends and best practices in customer success and technical support, and share knowledge and insights with the team.
Requirements
- Bachelor’s degree in Computer Science, Engineering, or related field.
- 7+ years of experience in a customer-facing technical role, such as customer support engineer or solutions engineer.
- Strong technical background with experience in software development, system administration, or IT infrastructure.
- Excellent problem-solving skills and the ability to troubleshoot technical issues independently.
- Outstanding communication and interpersonal skills, with the ability to build rapport and credibility with customers.
- Proven track record of delivering exceptional customer service and driving customer satisfaction.
- Ability to multitask and prioritize competing demands in a fast-paced environment.
- Experience working with SaaS products or cloud-based technologies is preferred.
- Must have worked on containerized applications & be familiar with Kubernetes troubleshooting.
- Experience in a managerial role and must be able to serve as a senior for guidance, with good problem-solving skills.
Ready to bet on yourself? Let’s build something extraordinary, together.