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Landbase leverages the experience of 100+ world class sales professionals and AI to deliver targeted, high-quality leads on autopilot. Our mission is to achieve GTM automation so humans no longer need to work for their software so they can reclaim their day. We're building GTM-1 Omni - the world's first action model purpose built for lead generation.

About the Role:

As our Customer AI Engineer, you'll be the technical bridge between our clients and our platform, wowing customers with deep knowledge of Landbase's AI capabilities while automating onboarding processes and implementing advanced functionality. You'll work closely with the AI Labs Team to experiment with new features and serve as the platform expert for our Sales and Account Management teams. This role will be measured on customer satisfaction, onboarding efficiency, and the successful implementation of AI solutions for our clients.

Key Responsibilities:

• Demonstrate exceptional platform expertise to clients, showcasing our AI capabilities and driving customer satisfaction

• Automate customer onboarding processes from close to live on Day 1, creating seamless transitions from CRM to product

• Collaborate with the AI Labs Team to experiment with, document, and embed increasingly advanced functionality into the product

• Serve as the primary technical contact point for Landbase clients and the go-to platform expert for Sales and Account Management teams

• Support the rollout of the latest Landbase platform AI features and act as an interface between clients and product teams

• Adapt platform functionality behind the scenes to refine campaigns and enable multiple launches per week for clients

• Prepare and run tailored Feed/AI demos for marketing teams and customers, creating effective prompts for campaign custom instructions

• Transform manual customer requests into automated platform solutions to reduce repetitive tasks

• Become the internal technical voice of the customer by collecting product feedback and supporting critical roadmap decisions

• Work with raw platform data to help customers run more detailed analysis and optimize their results

• Reduce the need for product team attendance on customer calls by providing expert technical guidance

Qualifications:

• 2-4 years of experience in roles such as GTM Engineer, Pre-Sales Engineer, or Technical Account Manager

• Demonstrated expertise with AI platforms and involvement in AI projects within the last 2 years

• Strong technical understanding of AI/ML concepts and applications in business settings

• Experience building customer-facing solutions and automating processes

• Excellent communication skills with the ability to explain complex technical concepts to non-technical audiences

• Problem-solving mindset with attention to detail and commitment to customer success

• Data science or machine learning background is a plus

• Entrepreneurial experience or history of building applications is highly preferred

• Self-starter mentality with the ability to work independently while collaborating effectively with cross-functional teams

Why Join Us?

• $12.5M in seed funding from world-class investors

• High-impact role at the intersection of customer success and AI innovation

• Work with a seasoned founding team in the GTM and AI space

• Work with cutting-edge AI technologies in a rapidly evolving industry

• Competitive compensation, benefits, and opportunities for professional growth

• Be part of a dynamic and innovative company culture - remote-first with a team hub in Toronto

If you are a technically-minded customer advocate with a passion for AI and delivering innovative solutions that drive tangible business results, we'd love to hear from you. Apply today!

Benefits & Perks

• Competitive compensation

• Comprehensive health benefits

• Flexible work arrangements

• Professional development opportunities

• Exciting work with cutting-edge AI technology

• Collaborative and innovative work environment

• Regular team events and gatherings