Senior Technical Writer

Illumio

Illumio

Marketing & Communications, IT
Sunnyvale, CA, USA
Posted on Wednesday, May 1, 2024

Onsite work model of 5 days in office in Sunnyvale, CA

As a Sr. Technical Writer, you will build engaging documentation for a highly technical audience. You will build content with a focus on jobs to be done and an eye towards conceptual and task-based information. As you collaborate with your SMEs to create new content, you will keep SEO principles in mind, making sure that content is modular and easy to find for Illumio customers.

You will be responsible for multiple documentation deliverables in multiple formats including videos, learning maps, and more.

  • What’s New – Provide engaging content for new features with a focus on the business problem it solves and the jobs to be done.

  • Installation and Administration content – Build detailed installation and administration guides with guidelines on troubleshooting. Build time to test the content before releasing it to customers.

  • Best Practices content – Engage with Professional Services and Support teams to understand what customers are experiencing in the field and provide best practices for multiple user environments.

  • API content – Collaborate with Engineering to write detailed descriptions and use cases for API calls.

What Do You Need To Be Successful In This Role:

  • To be successful in this role, you must collaborate effectively with product management, engineering, UX, and Support/Professional Service teams.

  • Create complex technical documentation, videos, and in-app help, ensuring the highest standard in quality and timeliness. Be responsible for making sure that your content is complete, accurate, and tested so that customers can get their jobs done.

  • Be proactive about being embedded in scrum teams and shift left to make sure you are in synch with the weekly release schedules.

  • Provide review drafts early, making sure to allow time for publishing builds.

  • Explore the latest in tools such as AI. Recommend ways to increase process efficiencies so you can spend more time building high quality content for customers.

  • Have a beginner’s mindset and be open to mentorship from other senior writers on the team.

About The Team:

Our Product Management team has established a culture based on thought leadership, independence, and responsibility. Those who join us represent the leader in Zero Trust security and work closely with our Engineering team to solve real customer problems. Bring your visionary instincts to all stages of the product lifecycle—conception, definition, development, release and post-release activities—manage strategic planning, feature selection, and tactical activities.

This powerful, dynamic team drives our roadmap forward as we work to make the digital world a safer place.

Illumio technical writers are encouraged to be fearless and have the freedom to make important decisions affecting our documentation, tools, and customer experience. We write for advanced networking and security audiences.

At Illumio, technical writers have the opportunity to create new content from scratch about an evolving technology. Each writer has a large impact on the success of the team and on the future of the company. The team's collective experience and insight help us deliver content that best serves customer needs.

What You Will Accomplish:

We seek an experienced technical writer with knowledge of data center networking and security technologies to create documentation and related content for our adaptive security platform. The team is responsible for producing a variety of content and document types including in-product help, videos, learning maps, and more. In this role, you will develop quality content (written, visual, multimedia), and deliver short-form and long-form content on schedule with product releases.

Experience:

  • 5-7 years of technical writing experience

  • BA/BS in Technical Communications, English, Computer Science, or equivalent subject

  • Impeccable written and communication skills

  • A hands-on approach to the technology and products that you will document

  • Ability to learn new technologies quickly

  • Comfort with changing software development situations and shifting priorities

  • Experience working in an agile environment

  • Strong team player with outstanding communication, organization, and interpersonal skills

  • Ability to drive, follow, and evangelize cross-team processes

  • Significant work experience in startups or fast-paced enterprise technology development environments

  • 2-3 years of experience with MadCap Flare

  • Expertise in structured authoring languages (DITA/XML) and tools such as Git, GitLab, Jira, Confluence

  • Deep knowledge of network security technologies (e.g., networking, security policies)

  • Experience creating API documentation

Bonus Points:

  • Experience with automating documentation publishing

  • Experience with source control systems, specifically Git

  • Experience setting up and documenting Linux and/or Windows Server based-applications

  • Experience with content migration projects, moving content from unstructured to structured environments

About Illumio:

Illumio, the pioneer and market leader of Zero Trust segmentation, prevents breaches from becoming cyber disasters. Illumio protects critical applications and valuable digital assets with proven segmentation technology purpose-built for the Zero Trust security model. Illumio ransomware mitigation and segmentation solutions see risk, isolate attacks, and secure data across cloud-native apps, hybrid and multi-clouds, data centers, and endpoints, enabling the world’s leading organizations to strengthen their cyber resiliency and reduce risk.

Illumio believes that an environment of unique backgrounds, experiences, viewpoints, and individual contributions drives our success and makes us stronger together. We are dedicated to creating and maintaining a diverse culture and emphasizing inclusion and belonging.

Pay Range:

$122,000 USD - $140,000 USD

The pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, location, experience, knowledge, skills, abilities, as well as internal equity, alignment with market data, or applicable laws.

Benefits:

At Illumio we offer a wide range of benefits to our eligible team members. Our benefit programs vary by location and can include Medical, Dental, Vision Coverage – Health and Dependent Savings Accounts – Life and Disability Programs – Paid Parental Leave – Voluntary Benefit Programs – Company Sponsored Wellness Program – Wellness Reimbursement Program - Retirement Savings – Equity Opportunities – Paid time off and Paid Holidays – Employee Incentive Program.#LI-KD1 #LI-ONSITE