iCOMAT is an ambitious advanced manufacturing company with game changing technology and critically people with the imagination and drive to grow a business that will enable manufacturers in the aeronautics, automotive and space sectors to reduce significantly the weight and improve the efficiency of their products🚀

What will you be doing? 🤔

• Tier 1 and Tier 2 Support to resolve technical issues related to hardware, software, network, and other IT systems.
• Log, track, and document all incidents, ensuring timely resolution and communication with end-users.
• Diagnose and resolve hardware and software issues, including desktops, laptops, printers, mobile devices, and applications.
• Create, modify, and manage user accounts, access permissions, and mailboxes in Active Directory and other systems.
• Install, configure, and update software applications and operating systems.
  Set up and deploy new hardware, including desktops, laptops, and peripherals.
  Perform regular maintenance tasks such as system updates, backups, and antivirus scans.
• Develop and update documentation, including FAQs, user guides, and troubleshooting procedures.
• Provide exceptional customer service and maintain a professional demeanor in all interactions with users.
• Assist in training users on new technologies and systems.

What do we need from you? 💪

Required Qualifications

• Associate's degree in Information Technology, Computer Science, or related field, or equivalent work experience.
• Minimum of 1-2 years of experience in an IT support role, preferably in a service desk environment.
• Proficiency in Windows and Mac operating systems, Microsoft Office Suite, and common IT tools and technologies.
• Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
• Strong analytical and troubleshooting skills with a proactive approach to issue resolution.
• Ability to work effectively in a team environment and collaborate with colleagues across the organization.
• Previous experience in a corporate IT environment
  
• ITIL Foundation certification or familiarity with ITIL best practices.
  
• Knowledge of networking concepts, VPN, remote desktop tools, and cloud services such as Office 365.

At iCOMAT, we've successfully completed cutting-edge technology validation programs with industry leaders like the European Space Agency, Airbus, Jaguar Land Rover, BAE Systems, and F1 Teams. Now, we’re advancing to large-scale production with leading OEMs, positioning ourselves as a significant scale-up. Over the next 2-3 years, we’re set to grow rapidly and expand our operations across Europe and the US. 🚀

We offer a competitive salary, a share options scheme, private healthcare, and the opportunity to be part of an exciting journey.

Why iCOMAT?
We’re an equal opportunity employer that celebrates diversity and is committed to creating an inclusive environment where all employees can thrive. If you’re passionate about innovation and growth, but don’t have every skill listed, we still encourage you to apply. We believe that diverse perspectives and unique experiences are key to our success, and we’re committed to helping you grow.

Ready to be part of something big? Apply now to learn more and join us on our exciting journey! ⚡

Department

Operations

Locations

Gloucester

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